Product Analyst

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

As a Product Analyst, you will be the key driver in understanding how customers interact with our products. You will leverage data to surface insights that directly inform product strategy, design, and optimization, ensuring we build the right features for our users.

What you'll be doing:

• Research, compile, and analyze product usage data (e.g., clicks, feature adoption, time-to-value) and A/B test results to identify opportunities for improving the product experience and driving key business metrics.
• Collaborate closely with Product Managers to define, track, and analyze key performance indicators (KPIs) for new and existing product features.
• Work with Engineering and Product teams to ensure the proper instrumentation and data quality are in place to support product analytics. This includes helping to define tracking specifications for new features.
• Design, execute, and analyze targeted in-product surveys, polls, and feedback mechanisms to collect qualitative data that complements usage metrics.
• Collect and report on data related to current product and feature performance into easily digestible dashboards, presentations, and narratives used by the entire product organization.
• Summarize, interpret, and analyze complex product data, offering clear, actionable recommendations to Product Managers on optimization, prioritization, and potential new features.
• Prepare and deliver reports and presentations of key product findings, trends, and recommendations to product management and executive leadership.

Essential Criteria:

• You are a data-driven problem-solver with a passion for understanding user behavior and translating complex insights into actionable product strategy.
• You have a proven track record in research and market analysis
• You have the ability to conduct qualitative and quantitative research projects that lead to informed business recommendations
• You’ve built informative dashboarding and processes to drive improvements across the business
• You have experience with tools/technology like Tableau and SQL
• You’ve planned and lead large projects with many stakeholders
• You are a strategic thinker with a market/ customer first mindset
• Skillful written and oral communicator comfortable presenting to an executive audienceStrong sense of ownership and accountability

Desired Criteria:

• Previous experience in ecommerce or social media domains
• Background in multinational product development organizations
• Prior experience collaborating with clients’ product and engineering teams

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: A basic background check will be required for the successful candidate