Product Deployment Supervisor

Who is Flock?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

Flock Safety is looking for a Product Deployment Supervisor to join our Product Deployment team. The Product Deployment team is composed of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers and drive our shift to be a multi-product company. A day in the life of this role might involve traveling to install pilot devices for a new product, providing feedback on new engineering hardware concepts, and working with the Device team to solve issues in the field.

The ideal candidate has experience leading and growing a team of technicians in the field with a familiarity with product operations and has demonstrated excellent leadership skills. Ultimately, a top-notch Product Deployment Supervisor should be action-oriented with strong field work and problem-solving skills.

• Own product transition process from Engineering development to scaled operations.
• Be a coach and provide performance management to further the development of direct reports.
• Provide support to direct reports in the field and own the outcomes
• Provide and solicit feedback from Engineering and Field Service Managers on product development processes and field rollout
• Identify issues with new products that could impact Operations and present potential solutions to cross-functional stakeholders
• Have a business mindset when managing team capacity and labor, including time cards and expense management.
• Monitor and document the status of work in the field and in the lab
• Proficiency with assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, audio devices, and DFR systems
• Field Service skills including:
• Work on both public and private roads, working often on equipment 10-12’ high and on roofs.
• Occasionally work with a bucket truck and/or ladder to work on equipment up to 30’ high
• Provide installation pictures via Flock field app
• Perform work in a safe and professional manner
• Meet with customers to discuss installation options and perform site surveys
• Communicate effectively with both internal teams and customers
• Project coordination between end users and deployment teams
• May require installing poles of varying lengths per install specifications with digging a minimum of 8” x 24” holes

The Skillset

• 2+ years of experience leading and developing a team of field technicians
• Prior experience with field work required in construction, security systems, low voltage wiring, or similar; Experience in product development preferred
• Previous experience with Drone hardware and operations; FAA Part 107 certificate a plus
• Outstanding project management and communication (written, verbal) skills
• Experience with IP camera troubleshooting and debugging Android-based devices
• Handyman-like experience whether personally or professionally
• This role requires you to be 21+ in order to rent a vehicle from preferred providers.
• Desire to work outdoors and comfortable working in all weather conditions
• General affinity for all things tech. The kind of person that can log in to their router if necessary and effectively troubleshoot technical issues
• Willingness to go outside your comfort zone when the situation requires it

Required Availability: Work hours are M-F with occasional extended hours in order to meet project deadlines and customer expectations.

Travel: Expect to be on the road up to 75% of the time performing activities (e.g. installation, maintenance, testing) across the US.

Physical Activities Performed Frequently:

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Adjusting or moving objects up to 75 pounds in all directions
• Communicating with others to exchange information, often over the phone
• Repeating motions that may include the wrists, hands and/or fingers
• Operating machinery and/or power tools
• Operating motor vehicles or heavy equipment
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned

Environmental Conditions and Physical Demands

• Constant light work that includes moving objects up to 20 pounds.
• Frequently working in outdoor elements such as precipitation and wind.
• Frequent sedentary work that primarily involves sitting/standing.
• Frequent medium work that includes moving objects up to 50 pounds.
• Occasionally working in seasonal high and low temperatures.
• Occasionally working in noisy environments.
• Occasionally working in hazardous conditions: near highways or heavy traffic.
• Occasional heavy work that includes moving objects up to 100 pounds or more.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Product Deployment Specialist at Flock Safety.

The First 30 Days

• You understand our organizational design, our products and services, and our business model
• You’ve started to build strong and collaborative relationships across teams
• You’ve completed time card and expense management.
• You’ve facilitated the introduction of at least one product transition process.

The First 60 Days

• You’re deeply ingrained into the weekly cadence and operating rhythm of the Operations teams
• You’ve successfully fostered the success of multiple team day-to-day outcomes.
• You’ve written at least 5 field plans and reports on an emerging product install and completed at least 1 training artifact (document with photos or video)

90 Days & Beyond

• You have built confidence cross-functionally in how we approach and solve these problems together as a team
• You’ve built strong, cross-functional relationships and confidence with peers across Operations who depend on you for mission-critical support on new and existing products
• You are recognized for being a leading voice on our product installations around mounting and troubleshooting
• You have built a regular cadence with direct reports.
• You have successfully progressed product transition processes.

Salary & Equity

In this role, you’ll receive a starting salary between $75,000 and $90,000, plus overtime, as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

Location

We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.

The Perks

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits

plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven

, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, a1nd digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop

to provide our employees with caregiver support.

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

#ZR

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.