Product Manager

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one ground-breaking solution at a time. EveryMatrix is seeking a strategic and hands-on Product Manager to lead our AI and automation initiatives within the iGaming space. This role is central to transforming how we handle operational complexity, regulatory compliance, and customer experience across our platform, with a specific focus on solving high-impact issues like payment delays, bonus disputes, KYC friction, and bet settlement accuracy. You will be responsible for shaping and executing the roadmap for intelligent automation and AI-driven services that directly address the most common pain points in iGaming. This is a unique opportunity to build scalable, intelligent systems that improve trust, transparency, and efficiency across our global operations. Key responsibilities: • Lead and mentor a dedicated team focused on AI and automation, driving delivery of intelligent microservices and decisioning systems • Define and own the product strategy and roadmap for AI and automation, aligned with business goals, regulatory requirements, and player protection standards • Tackle real-world iGaming challenges such as: - Withdrawal delays and payment failures - Unclear promotions and bonus terms - Incorrect bet settlements, voided bets and dispute resolution - KYC and identity verification friction - Responsible gambling tooling and self-exclusion flows • Collaborate cross-functionally with Compliance, Payments, Customer service, CRM as well as Engineering to scope initiatives and ensure delivery • Translate regulatory and operational needs into intelligent, automated workflows and AI-powered decisioning tools • Own prioritisation and backlog management across all automation and AI workstreams • Present strategy and progress to senior leadership, with clear KPIs and business impact • Analyse performance metrics such as automation success rates, resolution speed, and player satisfaction, and drive continuous optimisation • Stay ahead of AI trends and regulatory developments in iGaming to identify opportunities and ensure compliance What you need to know: • Five or more years of experience in product management, ideally within iGaming or a similarly regulated, high-scale environment • Experience working with or leading automation and AI initiatives, either hands-on or strategically • Deep understanding of iGaming operations, especially payments, KYC, promotions, and dispute resolution • Strong leadership and stakeholder management skills, with a track record of cross-functional delivery • Ability to translate regulatory and operational complexity into scalable product solutions • Data-driven mindset with strong analytical skills and a passion for measurable impact • Highly organised, proactive, and accountable, with a proven ability to drive complex initiatives to completion Here's what we offer: • 2 additional days of paid leave added each year until your fifth year with us. • Stay Healthy: 10 sick leave days per year, no doctor's note required • Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time). Other Benefits & Perks: • Monthly meal allowance. • Gym allowance • Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training. • Support for New Parents: - 52 weeks of paid maternity leave, with 21 weeks being fully paid - 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old. At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.