Product Manager - Live Operations

[ WHO WE ARE ]

Based out of South Korea, KRAFTON, Inc. is committed to discovering and globally publishing games that deliver a uniquely fun experience with global production studios known for distinctive creatives. Founded in 2007, KRAFTON consists of PUBG STUDIOS, Bluehole Studio, RisingWings, Striking Distance Studios, Dreamotion, Unknown Worlds, 5minlab, Neon Giant, KRAFTON Montréal Studio and ReLU Games, each trying to innovate the enjoyment of games through continuously embracing challenges and new technologies, expanding our platforms and services to win the hearts of more fans.

KRAFTON India has established itself as a trailblazer in the gaming industry, driven by its unwavering commitment to delivering distinctive and enjoyable gaming experiences. At the heart of KRAFTON India's success lies a deep understanding of the Indian gaming community.

The company takes immense pride in its premier entertainment properties that include highly popular titles like BATTLEGROUNDS MOBILE INDIA (BGMI), Road To Valor: Empires, Defense Derby, New State Mobile. These games have not only captured the hearts of Indian players but have also played a pivotal role in fostering a thriving e-sports ecosystem in the country.

 With a focus on India, KRAFTON is dedicated to nurturing the gaming and start-up ecosystem. In line with this commitment, KRAFTON initiated the KRAFTON India Gaming Incubator (KIGI) in October 2023. KIGI aims to support 6-10 teams annually with program durations ranging from six months to one year. Additionally, KRAFTON India has invested over $150 million in the Indian market in the past two years and has committed an additional $150 million to the Indian start-up ecosystem over the next three years.

[About the role]

We are building a new social service for game gamers and creators. As Live Service Manager you will own the day-to-day heartbeat of that service—ensuring low-latency quality, launching fresh content and keeping the community safe 24 × 7.

[Responsibilities]

1. Live-Ops Calendar
• Build, publish and own a 6-month drop schedule for platform service that you own
• Coordinate with Marketing & BD for co-branded releases
2. Content Operations
• Package, QA, and roll out weekly asset bundles via remote config
• A/B test pricing and placement for monetised content
3. Real-Time Monitoring & Incident Response
• Track latency, packet-loss, and crash-free sessions in Datadog
• Define severity matrix; lead war-rooms for Sev-1 outages
• Define and maintain On-Call schedule with dev and SRE teams
• Oversee Community Safety and moderation
4. Data & Reporting
• Own dashboards for key platform services operational metrics
• Partner with Data Science to run retention & churn analyses; iterate on live-ops levers.
5. Stakeholder Communication
• Daily KPI post to #liveops; Weekly ops review with Product & Marketing.
• Post-mortems and analysis reporting

[Requirements]

• 5+ years running live operations for a real-time communication, social, or F2P game.
• Hands-on with monitoring/alerting stacks (Datadog, Grafana, Firebase Crashlytics).
• Data chops—SQL / Looker to pull cohorts & revenue reports.
• Incident-management experience; calm under 2 a.m. server fires.
• Familiarity with voice toxicity detection & community guidelines.
• Strong cross-functional comms; can brief engineers, marketers, and moderators alike.

[Preference]

• Familiarity with modern tools and processes for app store management.
• Experience with developer community engagement.
• Deep experience on analytical tools