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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Role and the Team:
We are seeking a Technical Product Manager (TPM) to lead the strategy, development, and delivery of sophisticated Speech /Text Analytics and Quality Management (QM) solutions for our global customer support operations. In this role, you will act as the bridge between technical teams and business partners managing contact centers, translating operational challenges into scalable, AI-powered solutions. As a Product Manager, you will collaborate closely with data analysts, engineers, UX designers, business partners, and vendor partners to drive initiatives that enhance agent performance, improve customer satisfaction, and uncover insights from unstructured conversational data. You will own products like Genesys Cloud and related analytics/QM platforms, playing a key role in integrating these systems with broader CX technologies. This hands-on, cross-functional role demands technical proficiency, strong product instincts, and the ability to effectively collaborate with engineering, vendors, and business operations teams.
What you will accomplish:
What you will bring:
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