Product Marketing, Customer Intelligence Lead

Why Harvey

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 500+ customers in 50+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

We’re building category-defining AI products for legal professionals and the market is moving fast. To stay ahead, we’re hiring our first PMM focused on customer intelligence.

This is a high-impact role where you’ll own our view of the competitive landscape, shape our positioning in the market, and make sure our GTM teams are armed to win. You’ll run our analyst relations program, refine our messaging and positioning, and partner with GTM to drive competitive readiness across the sales org.

This role sits within Product Marketing and works cross‑functionally with Product, Sales, RevOps, CS, and Comms. If you’re part strategist, part operator, and love the idea of blending intelligence, storytelling, and enablement at a $100M ARR rocket ship — this one’s for you.

What You'll Do

Competitive & Market Intelligence

• Build the single system of record for competitors, pricing/packaging, and deal intel
• Partner on the win/loss program to convert findings into clear actions for Product, Sales, and CS.

Analyst Relations (AR)

• Own the AR calendar with Gartner and priority firms (briefings, evidence packs, follow‑ups); convert AR insights into roadmap and GTM inputs.
• Prepare executives for inquiries, evaluations, and key reports; track outcomes and narrative momentum.
• Partner with customer engagement on a customer‑story pipeline (interviews, approvals, quantified outcomes) that fuels AR.

Field Enablement

• Refine battlecards, objection‑handling, and competitive plays (talk tracks, proof points, traps) with instrumentation for usage and impact.
• Host market and competitive landscape enablement trainings

Messaging & Positioning

• Co‑own platform and solution positioning; maintain message discipline across web, pitch, and analyst briefs.
• Support demo creation and talk tracks

Operating Rhythm & Systems

• Establish repeatable rituals: weekly CI digest, monthly leadership readout.

What You Have

• 8+ years in product marketing, competitive intelligence, strategy roles — ideally in high-growth SaaS or AI.
• Hands-on experience running analyst relations and influencing major reports.
• Strong instincts for messaging and positioning in crowded, competitive markets.
• A proven track record of building competitive enablement programs that move the needle on win rates.
• Experience interviewing customers and turning their stories into compelling narratives for sales, marketing, and analysts.
• Excellent communicator — able to go from exec briefings to sales training with equal impact.
• Comfort operating in a startup: resourceful, scrappy, and eager to build programs from 0 → 1.

#LI-CA1

Please find our CA applicant privacy notice here.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing interview-help@harvey.ai.

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