Product Operations, AI Content

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

Role Description

Your North Star: help design, structure, and maintain the clinical, operational, and product knowledge that powers both our clinicians and our AI tools.

What you'll do

• Designing & Structuring Knowledge
• Organize clinical guidelines, operational workflows, and product documentation into structured, AI- and clinician-friendly formats.
• Create taxonomies, tagging systems, and metadata to make knowledge searchable and modular by both clinicians and AI agents.
• Making Knowledge AI-Ready
• Partner with product and engineering to prepare knowledge for use in LLM-powered tools (e.g., use of Vertex AI for data organization, RAG pipelines, embeddings, structured content).
• Re-architect existing content into smaller, structured, referenceable units.
• Maintaining & Governing Knowledge
• Ensure accuracy, version control, and consistent formatting across knowledge sources.
• Audit and update content regularly in partnership with clinical and operational stakeholders.
• Bridging Clinical and Technical Teams
• Translate clinical workflows and guidelines into structured knowledge for technical teams
• Provide feedback to engineers and data scientists on how knowledge is being consumed by AI tools.
• Coordinate closely with Clinical Education team who manages clinician-facing knowledge including onboarding to ensure alignment of knowledge
• Support clinicians who are using AI tools and accessing organizational knowledge by managing inbound requests/feedback from #help-product

Who you are

• Demonstrated interest or experience in AI/LLMs (e.g., prompt engineering, RAG, embeddings, knowledge graphs, vector databases).
• Strong information organization skills: detail-oriented, logical thinker, able to design systems for categorizing and structuring knowledge.
• Technical literacy — comfortable working with structured content (Markdown, JSON, SQL basics, or similar).
• Curiosity about healthcare and clinical workflows (you do not need to be a clinician or but must be eager to learn).
• Strong communication skills, able to bridge technical and clinical conversations.

Bonus points if you have any of the following

• Background in healthcare or clinical operations.
• Experience with knowledge management tools (Confluence, Notion, Guru, or similar).
• Exposure to AI tooling (LangChain, vector DBs, annotation tools).

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $110,000-$140,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.