C-GE-777 Digital Product Operational Support Intern

CAE

| Montreal, Québec, Canada (On Site) | Full Time | 1 day ago

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Job Summary

This internship offers hands-on experience in digital product operations for university students. The role involves supporting Tier 3 issues, creating documentation, analyzing product usage data with tools like Heap, Excel, and Qualtrics, managing user access, and assisting with operational and administrative tasks. Interns will contribute to special projects by analyzing feedback to improve product operations, developing valuable skills in product support, data analysis, and operations management within the CAE Connect portfolio.

Must Have

Support Tier 3: investigate, resolve or escalate complex issues and communicate with support teams.
Create and maintain internal documentation and user-facing FAQs to reduce repetitive support.
Analyze product usage and feedback data using Heap, Excel, and Qualtrics to support decisions.
Manage user access and data entry across platforms while following security and privacy rules.
Assist with operational, reporting and admin tasks to support product delivery and free up senior staff.
Contribute to special projects by analyzing tickets and feedback to improve product operations.
Enrolled in business, MIS, e-commerce or a related field.
Proficient in Excel.
Comfortable with web apps and quick to learn new internal tools and systems.
Strong analytical skills and methodical problem-solving with clear documentation.
Excellent communication in English and French; simplify technical concepts.
Organized, detail-oriented, and proactive in managing multiple tasks.
Legally entitled to work in Canada.
Meet the requirements of the Canadian Controlled Goods Program (CGP).

Good to Have

Familiar with Heap, GA, or Qualtrics.
Knowledge of product management or tech support.
Interest in aviation and training.

Perks & Benefits

Salary determined according to the number of years and / or cumulative credits
Flexible schedules
Open concept workspace
Opportunity to work on a variety of projects on a multidisciplinary team
Possibility of extension
Free parking (cars and bikes) and STM access
Changing rooms and showers
Panoramic terraces open during Summer and Fall
Reimbursement of internship costs for up to $250 per intern upon presentation of supporting documents.

Job Description

About This Role

This position is exclusively open to students pursuing a university degree

Internship dates: January 5th to April 24th 2026

Are you looking for an internship where you can gain hands-on experience in digital product operations? Do you want to be part of a world-class company and help ensure that innovative digital products run smoothly and keep users delighted? Come share your passion with us and help us deliver an exceptional digital experience to our users!

The role we are offering you:

By joining our team, you will have the opportunity to immerse yourself in the operational side of a digital product and collaborate with multiple teams in a tech-driven environment. Are you ready to:

Support Tier 3: investigate, resolve or escalate complex issues and communicate with support teams.
Create and maintain internal documentation and user-facing FAQs to reduce repetitive support.
Analyze product usage and feedback data using Heap, Excel, and Qualtrics to support decisions.
Manage user access and data entry across platforms while following security and privacy rules.
Assist with operational, reporting and admin tasks to support product delivery and free up senior staff.
Contribute to special projects by analyzing tickets and feedback to improve product operations.

Our ideal candidate has:

Enrolled in business, MIS, e-commerce or a related field.
Proficient in Excel; familiar with Heap, GA, or Qualtrics is a strong asset.
Comfortable with web apps and quick to learn new internal tools and systems.
Strong analytical skills and methodical problem-solving with clear documentation.
Excellent communication in English and French; simplify technical concepts.
Organized, detail-oriented, and proactive in managing multiple tasks.
Knowledge of product management or tech support is an asset.
Interest in aviation and training helps understand product context.
Passionate about learning and contributing fresh ideas to the team.

Please note that this position is an internship, offering a hands-on learning opportunity in a digital product environment. We welcome candidates who are curious, resourceful, and passionate about technology and product management. This role will allow you to develop valuable skills in product support, data analysis, and operations management while making real contributions to the success of the CAE Connect portfolio.

*All applicants must be legally entitled to work in Canada and must meet the requirements of the Canadian Controlled Goods Program (CGP). All hires will be required to complete, sign and return the Controlled Goods Program form within a week of its transmittal. They must also provide a copy of their passport or birth certificate. All students with a work permit must provide a copy of it and a police clearance certificate from the country or countries where they have resided in the past five years.

*Please take note that if you are on a student, work or international student permit, the delays for the security background check can take up to 16 weeks.

CAE offers:

Salary determined according to the number of years and / or cumulative credits
Flexible schedules
Open concept workspace
Opportunity to work on a variety of projects on a multidisciplinary team
Possibility of extension
Free parking (cars and bikes) and STM access
Changing rooms and showers
Panoramic terraces open during Summer and Fall

So come and share your passion with us!

*For all interns hired, we will reimburse the internship costs for up to $250 per intern upon presentation of supporting documents.

Position Type

COOP-Student (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com

All for building a safer, smarter world

Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.

Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.