Product Owner (Acqueon Dialer and Call Center Platform)
Job Summary
Job Description
Brillio is seeking a highly experienced Product Owner with deep expertise in Acqueon's platform and contact center technologies to lead product vision and execution for dialer management and customer engagement solutions. The role involves collaborating with stakeholders to define scope, writing detailed user stories, leading Agile ceremonies, and acting as a subject matter expert for Acqueon and related contact center technologies. The ideal candidate will manage product roadmaps, analyze metrics, ensure alignment between business and technical goals, and manage risks and dependencies. The role requires a strong understanding of contact center ecosystems, including Twilio, IVR, and chatbots, as well as experience with Jira, Confluence, and analytics platforms.
Must have:
- 7+ years as a Product Owner in Agile/Scrum
- 2+ years with Acqueon dialer
- Strong understanding of contact center ecosystems
- Proven ability to manage complex integrations
- Excellent communication and stakeholder management skills
Good to have:
- Experience with Twilio, IVR, and chatbots
- Experience with Jira, Confluence, and analytics platforms
8 skills required
Job Details
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Product Owner (Acqueon Dialer and Call Center Platform)
Primary Skills
- Manage Product Backlog, Business Processes at program/enterprise level, Stakeholder Management, Product roadmap and vision, Design product blueprint
Specialization
- Product Management: Analyst
Job requirements
- looking for someone with experienced skills in Acqueon Dialer, call center platforms, who can lead our team and has expertise to write User Stories Job Summary: We are seeking a highly experienced and driven Product Owner with deep expertise in Acqueon’s platform and contact center technologies. The ideal candidate will lead the product vision and execution for dialer management and customer engagement solutions, ensuring seamless integration with platforms like Twilio, IVR, and chatbots.
- Own the product lifecycle for Acqueon-based solutions, from ideation to delivery. Collaborate with stakeholders, clients, and product managers to define scope and refine requirements. Write detailed user stories with clear acceptance criteria, technical constraints, and user personas. Lead Agile ceremonies including sprint planning, backlog grooming, and retrospectives. Act as the subject matter expert (SME) for Acqueon and related contact center technologies.
- Define and maintain product roadmaps and drive Program Increment (PI) objectives. Analyze product metrics and customer feedback to drive continuous improvement. Ensure alignment between business goals and technical implementation. Manage risks, dependencies, and trade-offs across multiple delivery streams. Advocate for user experience and operational efficiency in product design.
- 7+ years of experience as a Product Owner in Agile/Scrum environments.
- 2+ years of hands-on experience with Acqueon dialer and campaign management tools.
- Strong understanding of contact center ecosystems, including Twilio, IVR, and chatbots.
- Proven ability to manage complex integrations and cross-functional teams. Excellent communication, stakeholder management, and presentation skills.
- Experience with tools like Jira, Confluence, and analytics platforms.
- Why should you apply for this role?
- As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
- PPE: https://www.brillio.com/platform-and-product-engineering/
- Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
- Equal Employment Opportunity Declaration
- Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
- #LI-RJ1
Role: Product Owner (Acqueon Dialer and Call Center Platforms)
Years of Experience: 10+ years
Location: Remote
As a consultant within the vertical team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
Job Description:
Key Responsibilities:
Required Qualifications:
$60 - $65 an hour
Know what it’s like to work and grow at Brillio: Click here
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