Product Services Analyst

Job Description:

Likewize is searching for a Product Services Analyst to join our team at our global headquarters in Southlake, TX.
 

In this role, you will be hands-on in configuring and testing complex business rules to ensure our programs deliver a great consumer experience while meeting global regulatory guidelines. You will establish and enforce procedures to document these tests and reviews at appropriate points, including agile releases and client program launches. In addition, you will use your technical sleuthing skills to triage and resolve production issues as they arise.

Your day-to-day responsibilities include but are not limited to>:

• Implements and supports complex system configuration changes and new configuration requirements into the Global Platform.

• Manages web services implementations, enhancements, and customer support effectively for top global corporate clients.

• Supports project implementation, testing and deployment to ensure the project pipeline does not stall and that solutions meet short/long term goals.

• Creates, Supports and Documents Client Validation Test cases and Implementation plans

• Manages compliance to all agreed upon SLAs

• Proactively communicates and collaborates with impacted stakeholders, both external and internal, to analyze information needs and functional requirements and deliver artifacts as needed, such as compliance records and business requirements documents.

• Performs user acceptance testing for new features.

If you are who we are looking for, you will have the following education, skills and/or experience.

• Bachelor’s degree in computer science, engineering, or similar field or equivalent years of experience

• 2+ years of related business experience in an agile environment

• Working knowledge of SQL, APIs and other integrations. Postman experience a plus

• Technical background with knowledge of software development and web technologies

• Proactive, self-starter with ability to manage multiple tasks effectively. High degree of organization, individual initiative, and personal accountability

• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.

• Experience with Excel, Visio, and PowerBI or other reporting software

• Employment eligibility to work in the United States. Sponsorship is not available for this position.

Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.