Product Specialist

1 Month ago • All levels • Product • $110,000 PA - $130,000 PA

Job Summary

Job Description

Attio is seeking a Product Specialist to redefine CRM for the AI era. The role involves working directly with new customers to ensure their success with Attio through video calls, email, and chat. Responsibilities include designing and developing customer onboarding programs, identifying expansion opportunities, and collaborating with internal teams to resolve product issues. The specialist will also gather client feedback to improve the Attio product. This role requires technical fluency, empathy, and the ability to guide teams through complex use cases and long-term success.
Must have:
  • Direct customer-facing experience with complex products/services
  • Solve business problems with technology
  • Design/explain solutions using SaaS concepts (APIs, JSON)
  • Integrate systems using code or iPaaS
  • Experience with 1 programming/query language (JS, Python, SQL)
  • Ability to work independently in a fast-paced environment

Job Details

Attio is on a mission to redefine CRM for the AI era.

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. Backed by top VCs including Redpoint, Balderton, and Point Nine, our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Product Specialist who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.

What you'll do

  • Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio

  • Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours

  • Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth

  • Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues

  • Gather client feedback and insights to contribute to the continuous improvement of the Attio product

What you'll bring

  • Direct customer-facing experience deploying, selling, or managing complex products or services

  • Customer-facing experience solving business problems with technology

  • Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.

  • Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)

  • Ability to work independently in an unstructured, fast paced, environment with shifting priorities

Salary range

  • New York and San Francisco: $110,000-130,000

  • London: Salary will be discussed during the interview process

What does the hiring process look like?

Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.

We respond to applicants within a week and within 24 hours of any interviews or assessments. We will request and share feedback at every stage.

Applicants can expect the following:

  1. Review - Applications reviewed

  2. Screening

    • Call with Recruiter ~ 30 minutes

    • Call with Hiring Manager ~ 30 minutes

  3. Interview

    • Case study exercise ~ take home

    • Team panel interview ~ 45 minutes

    • Final interview ~ 30 minutes

    • Founder call ~ 30 minutes

  4. Offer

    • Offer call

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United Kingdom (On-Site)

London, England, United Kingdom (Hybrid)

London, England, United Kingdom (Hybrid)

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London, England, United Kingdom (Remote)

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