Product Specialist/Senior Product Specialist

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are seeking a highly motivated and detail-oriented professional to join our Product & Partner Strategy team. In this role, you will work with our global partner network—including Oracle, TomTom, and other key ecosystem partners—to ensure seamless governance of third-party product operations. The Product & Partner Strategy team plays a pivotal role in shaping the future of IFS by accelerating innovation, enabling integration, and driving business growth through strategic partnerships and robust product governance.

As a Product Specialist/Senior Product Specialist, you will be responsible for managing and optimizing the end-to-end process of ISV and OEM order management. This role provides the opportunity to collaborate with partners worldwide while ensuring operational excellence, compliance, and alignment with IFS’s strategic objectives. You will safeguard revenue and margins, support efficient license and referral process management, and contribute to maximizing the overall value derived from third-party products. The position reports directly to the Manager – 3PP Governance.

Key Responsibilities

Order Management

• Manage the full lifecycle of partner license management and fulfillment processes, ensuring timely and accurate execution.

• Validate customer sales offerings for compliance with partner contract terms.

• Collaborate with global sales teams to verify purchasing requirements, resolve discrepancies, and mitigate risks.

• Support onboarding of new partner solutions and oversee renewals and cancellations to maintain continuity and governance.

Stakeholder Engagement

• Collaborate with IFS Product Teams to streamline procurement of partner solution licenses.

• Build and maintain strong relationships with internal stakeholders and external partners.

• Provide proactive guidance to stakeholders on partner solution license offerings, compliance, and procurement.

• Resolve complex or sensitive issues with minimal conflict, earning trust and respect of stakeholders.

Reporting & Analytics

• Develop and deliver periodic reports to partners on license requirements.

• Produce and manage reporting in collaboration with finance teams.

• Oversee audit reporting and invoicing for new sales and renewals.

• Analyze purchase orders, supplier invoices, and customer entitlements to provide actionable insights.

Governance & Compliance

• Interpret commercial and technical terms in partner contracts to ensure compliance.

• Align all license ordering activities with internal governance frameworks.

• Contribute to ongoing process improvement initiatives.

Qualifications

• University degree or equivalent professional qualifications in a relevant field.

• 5+ years of experience in software license procurement, product & partner management, or operations.

• Strong understanding of software licensing frameworks and contractual agreements.

• Proven ability to oversee reporting processes, ensure compliance, and engage with partner ecosystems.

• Advanced expertise in Microsoft Excel; proficiency in Word and PowerPoint.

• Familiarity with Power BI is an advantage.

• Experience with ERP platforms such as IFS Cloud, SAP, or Oracle is an advantage.

Preferred Attributes

• Effective communicator with strong written and verbal English skills.

• Strategic and analytical thinker with experience delivering reports under deadlines.

• Problem-solving expertise to identify root causes and implement solutions.

• Strong compliance awareness and audit readiness.

• Resilient, improvement-focused, and proactive in driving innovation.

• Quality-focused with attention to clarity, completeness, and professionalism.

• Agile learner open to adopting new tools and systems.

• Strong collaboration skills across international and multicultural teams.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.