Product Support Special

11 Minutes ago • 2-4 Years

Customer Service

Job Description

Everi is seeking a Product Support Special to join their FinTech Operations team. This remote role, based in Las Vegas, involves providing technical instruction and troubleshooting for payment solutions. The specialist will handle customer issues via email, remote access, and phone, collaborating with cross-functional teams to ensure timely resolutions. Candidates should have 2-4 years of technical support experience, strong customer service skills, and familiarity with CRM/ticketing systems, with participation in an on-call rotation required.

Good To Have:

Experience with SQL.
Compliance and licensing experience.
Systems administration or programming experience.
Previous experience in casino gaming or the payments industry.

Must Have:

Provide technical instruction and troubleshooting support to customers, escalating issues as needed.
Understand software & hardware-related user issues and provide tier 1 & 2 troubleshooting.
Manage requests from internal and external clients, resolving issues via email, remote access, and telephone.
Interact with cross-functional teams to resolve customer issues and deliver timely responses.
Ability to participate in an on-call rotation (2 weeks every 2-3 months).
2-4 years of experience in a technical or software support role.
Strong customer service and communication skills.
Experience with CRM and/or Ticketing systems.

Perks:

Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement.
Discretionary Time Off (DTO) for work-life balance.
Recognized as a Top Workplace multiple times (2021, 2022, 2023).

Add these skills to join the top 1% applicants for this job

cross-functional

problem-solving

communication

game-texts

sql

What Will You Be Doing?

Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
Display understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
Interact with cross-functional teams resolving customer issues and deliver timely responses to customer inquiries.
Ability to participate in an oncall rotation of 2 weeks every 2-3 months.

Skills, Knowledge, & Expertise for the job:

2-4 years of experience working in a technical support or software support role.
Experience with SQL is a big plus.
Strong customer service and communication skills.
Experience with CRM and/or Ticketing systems.
Compliance and licensing experience is a big plus.
Able to be a part of an oncall rotation.

Nice to have:

Systems administration or programming experience.
Previous experience in casino gaming or the payments industry.
Gaming industry experience is great but not required.

Why Us?

Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture!

Join us and enjoy an outstanding benefits package including:

Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.

Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.

The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $31.75 - $38.50/per hour and is overtime eligible.

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

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About IGT

We’ve leveled up—IGT Gaming and Digital have joined forces with Everi, creating a global leader in gaming, digital experiences, and fintech. From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable entertainment powered by serious tech, player insights, and a passion for innovation.

With 7,000+ team members in 100+ countries, we’re not just global—we’re locally legendary. We partner with regulators, governments, and industry leaders to keep play fun and fair while pushing the boundaries of what’s possible.

Ready to shape the future of entertainment? Your next move starts here.

Learn more at igt.com or everi.com.

IGT is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

For All External Staffing Agencies

IGT does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current IGT employee for review. IGT is not responsible for any fees related to unsolicited resumes.