Product Support Specialist

Join SurveyMonkey's collaborative, multilingual Customer Support team as a Product Support Specialist. You will deliver world-class service to global customers, helping them succeed by email, chat, or phone. This role involves troubleshooting issues, guiding customers to solutions, and sharing tips to maximize product use. You'll work closely with teammates to solve challenges, improve customer experience, and identify opportunities for process enhancements, making a real impact on customer satisfaction and product experience.

Must Have

• Help customers in English via email, chat, or phone.
• Troubleshoot issues and guide customers to the best solutions.
• Work closely with teammates and other departments to solve challenges.
• Spot opportunities to improve resources or working methods.
• Deliver friendly, reliable, and solution-focused service.
• 1+ years’ experience in a customer-facing role, ideally in internet, technology, or e-commerce.
• Genuine passion for delivering excellent customer service.
• Critical thinking skills and ability to think on your feet.
• Strong communication skills in both spoken and written English.
• Flexibility to work across varying shift times.
• Collaborative mindset, eagerness to learn, and adaptability.
• Ability to communicate in written and oral English at B2+ level.

Perks & Benefits

• Flexible, hybrid work environment
• Thoughtfully designed offices
• CHOICE Fund for employee well-being
• Opportunities for impact, connections, and career growth
• Inclusive workplace committed to diversity

What we’re looking for

You’ll be joining a collaborative, multilingual Customer Support team that’s passionate about helping people succeed. Reporting to a supportive manager who values growth and development, you’ll play a key role in delivering world-class service to our diverse global customers. This is an exciting opportunity to use your skills daily, solve meaningful challenges, and make a real impact on how our customers experience our products. If you thrive on problem-solving, learning, and working with a team that celebrates different perspectives, this role is for you.

What you’ll be working on

• Helping our customers in English by email, chat, or phone — making sure they feel heard, supported, and successful.
• Troubleshooting issues and guiding customers to the best solutions, while also sharing tips to help them get the most from our products.
• Working closely with teammates and other departments to solve tricky challenges and improve the overall customer experience.
• Spotting opportunities to make things easier — whether that’s updating resources or suggesting better ways of working.
• Playing a key role in keeping our customers happy and engaged by delivering service that’s friendly, reliable, and solution-focused.

We’d love to hear from people with

• 1+ years’ experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment.
• A genuine passion for delivering excellent customer service and creating positive experiences.
• Critical thinking skills and the ability to think on your feet, while being a quick learner
• Strong communication skills in both spoken and written form, with confidence engaging customers by phone, email, or chat.
• Flexibility to work across varying shift times to best support our global customers.
• A collaborative mindset, eagerness to learn, and the ability to adapt in a fast-moving environment.
• Ability to communicate in written and oral English at the B2+ level

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.