Product, System and Operations Trainer

Product, Systems and Operations Trainer

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. 

Our Central Services team in Manila are currently looking for a Product, Systems and Operations Trainer to join the team. 

As a Product, Systems and Operations Trainer, you will drive operational excellence and empower team members to succeed by delivering high-quality, comprehensive training programs. This role is dedicated to fostering a culture of continuous learning and process consistency, ensuring that employees are well-equipped with the knowledge, skills, and tools to deliver seamless, efficient service. Through proactive collaboration, innovative training solutions, and a commitment to service standards, the Product, Systems and Operations Trainer plays a vital role in enabling a knowledgeable, cohesive, and resilient workforce.

Key responsibilities will include:

• Work closely with global L&D to design and implement structured training programs on core operational processes and tools to enhance team performance.
• Create, maintain, and update operational manuals and job aids to ensure accessible and accurate reference materials.
• Manage and execute a comprehensive operational onboarding program that equips new hires with essential operational knowledge and skills.
• Facilitate training sessions on key operational tools and systems, ensuring team members are proficient and confident in their use.
• Conduct training evaluations to identify skill gaps and areas for improvement within the operations team.
• Prepare reports on program effectiveness, knowledge retention, and training outcomes.
• Manage training schedule and logistics as required.

What you will bring to the role:

• Expertise and knowledge in one or more of the following areas: General knowledge of Customer Service and Responsible Social Gameplay operations, and specifically Redemption, Verification, Anti-fraud, and Chargeback processes.
• Strong communication, collaboration, and interpersonal skills.
• A passion for training and knowledge sharing.
• High energy and enthusiasm.

We primarily operate in a remote environment; however, we appreciate a flexible approach with regards to travel to Metro Manila if required on occasion. Any changes to our remote work arrangement will be communicated with ample notice. 

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

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