Production Operations Specialist

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

As a Production Operations Specialist, you help facilitate the smooth flow of content across different stages of production. Working with the Manager of Production Management and other teams, you ensure that material moves from content providers to delivery, meeting established timelines and quality standards. Your responsibilities extend to nurturing crucial relationships with licensors, ensuring material progresses smoothly through internal and external pipelines, and meets agreed launch and delivery timelines. Moreover, your responsibility extends to directing tasks to multiple teams, not only for our Crunchyroll site but also for external distribution agreements and partner engagements, ensuring a cohesive and practical approach across all platforms and collaborations.

In the role of Production Operations Specialist, you will report to the Manager, Production Management.

We are considering applicants for the location of Tokyo, Japan.

Core Areas of Responsibility

• Coordinate incoming materials for several distribution channels, including Theatrical, Simulcast, Home Video, Global Content Distribution, and EST
• Liase with licensors worldwide, especially in Japan, to facilitate content acquisition
• Liase with external production facilities
• Collaborate with the Content Acquisitions and Brand Management team to confirm and communicate any changes in broadcast and production schedules with licensors
• Conduct research using on-prem storage tools and using the media asset management system to provide up-to-date material information to our teams
• Communicate changes in delivered material to upstream teams and share information downstream to our operational pillars and fulfillment team. This includes urgent changes that puts a content launch at risk.
• Track asset progress as they move through the supply chain and notify licensors and providers when material does not meet standard requirements
• Partner with the Programming team, Content Acquisitions, Brand Management teams to set expectations regarding schedules and launch dates
• Monitor on-time delivery of materials and ensure content readiness
• Collaborate with cross departmental teams to resolve any challenges that may arise during production
• Provide regular updates and reports on the status of production projects to cross departmental teams, leadership, and licensors
• Evaluate and improve production processes to improve efficiency

About You

We get excited about candidates, like you, because...

• 5+ years working with media and content, research (video/audio/subtitle/metadata)
• Expertise with client service in Media & Entertainment, film/TV production, or related industries.
• Expertise in digital distribution supply chain principles.
• Mastery of video/film formats, distribution workflows, and technologies.
• Experience in the streaming entertainment, anime, or manga industry
• Native to Business level English and Japanese skills
• Experience using data to inform process improvements
• Experience working with globally distributed teams
• Willingness to work outside regular business hours and participate in on-call 24/7 support during launch times.

About the Team

The Production Management team is a newly formed group that collaborates with multiple teams such as Content Acquisitions, Brand Management, Content Distribution, Programming, Fulfillment, Localization subbing and dubbing, and onboarding and support. Together, we're poised to make a significant impact within the digital supply chain. Our mission is to transform content playback and delivery, ensuring seamless integration of content, metadata, and subtitles across platforms. We embrace a culture of collaboration and kaizen, we value promoting agreement across diverse global teams. Your contributions will help shape our long-term vision, propelling us forward creating the best anime experience for our fans. Join us as we redefine the future of streaming entertainment and distribution!

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Competitive salary
• Social Health Insurances, 401k, and Commuter benefits
• Meal & Gym Allowances
• Fun, passionate and skilled co-workers
• Weekly Luncheon & Quarterly Outing Trip
• Parental Leave
• 15 Days of PTO, annually, with increases based on years of service. 5 sick days annually, 9 National paid holidays, Summer Mondays, and Winter Break

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Kaizen. We have a growth mindset committed to constant forward progress.
• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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