Job Description
- 3+ years of bicycle Service Centre experience
- Self-motivation
- Positive, team-focused mentality
- Willingness to pitch in on any task
- Fantastic hospitality (warm, approachable, great listening, drive to help)
- Top-notch communication skills
- Impressive attention to detail
- Love for tinkering until a solution is found
- Eagerness to learn the ins and outs of servicing bicycles
- Desire to continually learn proper service methods and new technologies
- Ability to care for bikes so their owners love riding them
- Ability to be the first to work on brand-new models before they hit sales
- Ability to build relationships with customers who trust your work
- Ability to act as Lead Technician, completing over 50% of total team repairs
- Ability to repair and build bikes quickly and consistently with accuracy and quality
- Ability to handle complex repairs
- Demonstrate elevated skills in communication, leadership, and problem-solving
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program
- 24/7 virtual GP services and counselling services
- Gym membership discounts and discounts on other health and wellbeing brands
- Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
- Annual paid time off for charity work
- Death in service benefit
A bit about us
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Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality for our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sounds good. Then come join us!
In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.
What you’ll do
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As a Trek Production Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll also be the first to have your hands-on brand-new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. You will be the Lead Technician in the shop and will complete more than 50% of the total repairs for the team. This role focuses on repairing and building bikes quickly and consistently, while keeping accuracy and quality a top priority. The team and our customers will trust you with the most complex repairs. This role requires elevated skills in communication, leadership and problem solving.
What you’ll bring to the team
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- 3+ years of bicycle Service Centre experience
- Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
- Top-notch communication skills
- Impressive attention to detail and a love for tinkering ‘til you figure it out
- Eagerness to learn the ins and outs of servicing bicycles
- A desire to continually learn proper service methods and new technologies
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!
Benefits here at Trek:
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program
- 24/7 virtual GP services and counselling services
- Gym membership discounts and discounts on other health and wellbeing brands
- Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
- Annual paid time off for charity work
- Death in service benefit
If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.
If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
