The Solutions Delivery Manager leads technology initiatives for Trek, ensuring business needs are understood, solutions defined, and projects delivered on time and with excellence. This role involves strategic oversight and hands-on execution, aligning IT and business stakeholders, orchestrating cross-functional teams, and driving outcomes that enhance Trek’s products, systems, processes, and customer experiences. They act as a delivery leader and analytical problem solver, managing risks, dependencies, and resources from ideation through go-live and hypercare.

Must Have

• Lead successful delivery of technology initiatives
• Engage with stakeholders to understand business challenges and opportunities
• Translate needs into actionable requirements, user stories, and process flows
• Partner with product managers to align delivery with vision, scope, and organizational goals
• Own end-to-end delivery of solutions, from ideation through go-live and hypercare
• Build and maintain project and delivery plans aligned with business priorities
• Ensure solutions meet functional and technical expectations
• Manage risks, dependencies, and resource needs to ensure successful outcomes
• Facilitate ceremonies and project meetings (kickoffs, scoping, core teams, standups, retrospectives)
• Drive accountability and performance across pods, vendors, and stakeholders
• Ensure all critical documentation is maintained
• 3-5 years of experience in IT project delivery, business analysis, or related fields
• 3-5 years of experience with JDE, SAP, or other ERP system
• Strong knowledge of project methodologies such as agile and waterfall, and software delivery lifecycles (SDLC)
• Proficiency with tools such as Jira, Confluence, Lucidchart, Figma, and SQL basics
• Exceptional communication skills, able to engage both technical teams and executives
• Strong organizational skills, problem-solving instincts, and ability to navigate ambiguity
• Strong sense of urgency and ability to take initiative and ownership of delivery

Good to Have

• Familiarity with data architecture, reporting, or analytics tools
• Background in Agile coaching, process improvement, or release management

Perks & Benefits

• Amazing benefits for all employees
• Encouraged to learn and grow
• Opportunities for growth
• Group medical insurance floater policy (self, spouse, up to 2 children, dependent parents)
• 12 Annual paid holidays
• Employee friendly leave policy (Maternity, Paternity, Compassionate, Wedding, Compensatory, Sick, Casual, Privilege Leave)
• Tuition Fee Reimbursement up to INR 500,000 (Diploma, Undergraduate, Graduate & Master’s degree programs)
• 24/7 Employee Assistance Program (EAP)
• Annual paid time off for charity work
• Employee referral bonus
• Employee discounts on Trek products
• Flexible and fun company culture that values people, purpose, and performance
• A leadership team that supports autonomy and innovation
• A company that believes work should be fun, fulfilling, and impactful
• Chance to be part of changing the world by getting more people on bikes

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

Job Title: Solution Delivery Manager

Location: Gurgaon, India

Job type: Full time

Reports To: Manager Software Delivery

Summary

The Solutions Delivery Manager leads the successful delivery of technology initiatives that drive value for Trek. This role combines strategic oversight with hands-on execution to ensure business needs are clearly understood, solutions are well-defined, projects are planned with precision, and delivered on time with excellence. Acting as both a delivery leader and analytical problem solver, the Solutions Delivery Manager ensures alignment between IT and business stakeholders, orchestrates cross-functional teams, and drives outcomes that enhance Trek’s products, systems, processes, and customer experiences.

Key Responsibilities

Stakeholder Partnership & Analysis

• Engage with stakeholders to understand business challenges and opportunities.
• Translate needs into actionable requirements, user stories, and process flows.
• Partner with product managers to align delivery with vision, scope, and organizational goals.
• Recommend improvements to products, processes, systems, and delivery practices.

Delivery Leadership

• Own end-to-end delivery of solutions, from ideation through go-live and hypercare.
• Build and maintain project and delivery plans aligned with business priorities.
• Ensure solutions meet functional and technical expectations.
• Manage risks, dependencies, and resource needs to ensure successful outcomes.
• Facilitate ceremonies and project meetings (kickoffs, scoping, core teams, standups, retrospectives).
• Drive accountability and performance across pods, vendors, and stakeholders.
• Ensure all critical documentation is maintained, from ideation through retrospectives.
• Contribute to the continuous improvement of Trek’s project process and delivery methods.

Communication & Alignment

• Provide clear, consistent updates on project health, milestones, and risks to leaders and stakeholders.
• Facilitate cross-functional alignment and raise awareness on conflicts in priorities or timing.
• Serve as a trusted liaison between technical teams and business functions.
• Support and lead day to day operations of pod.

Qualifications

• 3-5 years of experience in IT project delivery, business analysis, or related fields.
• 3-5 years of experience with JDE, SAP, or other ERP system.
• Demonstrated success leading cross-functional technology initiatives in enterprise or SaaS environments.
• Strong knowledge of project methodologies such as agile and waterfall, and software delivery lifecycles (SDLC).
• Proficiency with tools such as Jira, Confluence, Lucidchart, Figma, and SQL basics.
• Exceptional communication skills, able to engage both technical teams and executives.
• Strong organizational skills, problem-solving instincts, and ability to navigate ambiguity.
• Familiarity with data architecture, reporting, or analytics tools.
• Background in Agile coaching, process improvement, or release management a plus.
• Strong sense of urgency and ability to take initiative and ownership of delivery

ERP Specific

• IBRs
• Work with product manager to ensure the business priorities and objectives are followed when activating stories
• Meet with the business to determine best functional solution and complete the Dev Specs tab of the Jira Story
• Work with Software Development team to determine technical solution, testing that will be needed, and deployment strategy
• Support
• Provide Tier 3 support if Product Support and Software Development teams need assistance
• Participate in On-Call rotation
• Tech Debt
• Work with Software Development team to assist with functional solution for break fixes that need development
• Projects
• Create and run project meetings
• Determine key teams such as Core Team and Extended Core Teams
• Responsible for project documentation
• Coordinate with SMDs on other teams if project convers more than just ERP
• Creating Jira work items (Milestones, Features, and Stories)
• Work with Pod to complete stories
• Complete weekly Atlas updates
• Administration
• Lead daily scrum meetings

Why Trek?

• Trek Bicycle in Fortune Rankings: (https://fortune.com/company/trek-bicycle/)
• Ranked 4 in Best Large Workplaces in Retail
• Ranked 19 in World’s 25 Vest Workplaces
• Ranked 50 in Fortune 100 Best Companies to Work For
• Ranked 65 in Fortune 100 Best Companies to Work For – Europe
• Great Place To Work-Certified (https://www.greatplacetowork.in/great/company/trek-bikes)
• Best Workplaces in Asia 2025
• Flexible and fun company culture that values people, purpose, and performance
• A leadership team that supports autonomy and innovation
• A company that believes work should be fun, fulfilling, and impactful
• The chance to be part of something bigger - changing the world by getting more people on bikes

Trek India benefits:

• Group medical insurance floater policy that covers self, spouse, up to 2 children and dependent parents
• 12 Annual paid holidays
• Employee friendly leave policy: Maternity Leave, Paternity Leave, Compassionate Leave, Wedding Leave, Compensatory Leave in addition to Sick Leave, Casual Leave and Privilege Leave
• Tuition Fee Reimbursement up to INR 500,000 (Diploma, Undergraduate, Graduate & Master’s degree programs)
• 24/7 Employee Assistance Program (EAP) - confidential, work-based benefit that offers employees and their families free short-term counseling, referrals, and support for personal or work related problems
• Annual paid time off for charity work
• Employee referral bonus
• Employee discounts on Trek products

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!