Senior Project Manager, Strategic Accounts (Mandarin & English)

Coda is a global growth engine for commerce, connecting people, digital products, and payments. They recently acquired Recharge, expanding their B2B and B2C capabilities globally. With over 600 employees across 23 locations, Coda focuses on local payment acceptance, direct-to-consumer webstores, and managing digital credit and gift card storefronts. They are hiring a Senior Project Manager, a Delivery Leader, to own execution for strategic enterprise accounts, requiring Mandarin fluency. This role combines project management rigor with product judgment, focusing on execution, product definition, and technical translation to ensure high-quality outcomes for complex client engagements.

Must Have

• Relentless Execution & Stakeholder Alignment
• Proactive Alignment: Consistently communicate status, risks, and dependencies to internal teams and clients.
• Timeline Management: Hold teams accountable, identify risks early, escalate, and drive resolution.
• Unblocking: Monitor for bottlenecks across Product, Design, and Engineering, intervening decisively.
• Product Definition & Quality Leadership
• PRD Documentation: Translate client discussions into clear, structured Product Requirement Documents.
• Voice of the Customer: Deeply understand client workflows and provide context for product decisions.
• Quality Gatekeeping: Use product sense to review designs and address quality issues before release.
• Strategic Account & Scope Management
• Scope Discipline: Manage balance between client requests and delivery commitments, protecting time and quality.
• Bilingual Bridge: Act as the primary link between Mandarin and English speaking teams.
• Native or professional fluency in Mandarin and English.
• Strong Ownership: Drive decisions and follow up persistently.
• Technical Fluency: Engage credibly with engineering, understand APIs and system architecture.
• Exceptional Documentation: Produce concise, actionable documentation with zero ambiguity.
• 2–5+ years in Delivery Management, PM, or Product Ops, ideally supporting enterprise B2B clients.

What We Do

Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.

We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.

Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.

Our B2B business works with publishers and brands to support growth across markets. We run Codapay for local payment acceptance and Custom Commerce for direct-to-consumer webstores. We manage catalogue, prepaid and distribution services that extend reach globally, and we operate Giftcloud’s rewards and incentives capabilities. We take on the operational complexity around payments, tax and compliance so partners can scale with clarity and focus.

On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, mobiletopup.co.uk and other local sites that give customers secure and easy access to digital credit, game vouchers, gift cards and prepaid products.

Our people are at the heart of what we do. Coda’s culture is centered on respect, clarity, ownership, and collaboration. We work hard and play hard together.

If you’re looking for growth and impact in a fast-paced global team, Coda is the place for you.

Role Overview

We are hiring a Delivery Leader to own execution for our largest and most strategically critical enterprise accounts. Mandarin fluency is required.

This is not a purely administrative project management role. You serve as the central coordination point for complex client engagements—absorbing high-complexity requirements from large enterprises and ensuring our internal teams deliver high-quality outcomes on time and to expectation.

You combine the execution rigor of a Project Manager with the product judgment and quality bar of a Product Manager.

Your focus areas will look like this:

60% Project Execution & Delivery Management: Keeping the trains running on time.

30% Product Definition & Quality Oversight: Writing specs and gatekeeping quality.

10% Technical Translation & Facilitation: Bridging the gap between stakeholders.

Responsibilities

• Relentless Execution & Stakeholder Alignment
• Proactive Alignment: You don’t assume alignment—you validate it. You’ll consistently communicate status, risks, and dependencies to both internal teams and clients.
• Timeline Management: You hold teams accountable. When risks emerge, you identify them early, escalate appropriately, and drive a resolution.
• Unblocking: You monitor for bottlenecks across Product, Design, and Engineering, intervening decisively to maintain momentum.
• Product Definition & Quality Leadership
• PRD Documentation: Translate client discussions into clear, structured Product Requirement Documents. You define flows, system behaviors, and edge cases with precision.
• Voice of the Customer: Deeply understand client workflows. You provide the context and rationale for product decisions when questions arise.
• Quality Gatekeeping: Use your "product sense" to review designs. If usability or execution quality falls short, you address it before release. We do not ship mediocrity.
• Strategic Account & Scope Management
• Scope Discipline: You manage the balance between client requests and delivery commitments—pushing back diplomatically while protecting time and quality.
• Bilingual Bridge: Act as the primary link between Mandarin and English speaking teams

Requirements

• Language Fluency: Native or professional fluency in Mandarin and English is essential.
• Strong Ownership: You drive decisions and follow up persistently. To you, silence is never agreement.
• Technical Fluency: You can engage credibly with engineering. You understand APIs and system architecture enough to assess trade-offs.
• Exceptional Documentation: You produce concise, actionable documentation with zero ambiguity.
• Relevant Experience: 2–5+ years in Delivery Management, PM, or Product Ops, ideally supporting enterprise B2B clients.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.