Professional Services Consultant

undefined ago • All levels • $64,000 PA - $96,000 PA

Job Summary

Job Description

We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role, your primary responsibilities will include presenting, and implementing Mimecast's Professional Services offerings for our customers. As a PS Consultant, you will begin to build strong relationships with our Support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products. You will assist customers in implementing Mimecast Services, ensure successful deployment, support email archive migrations, escalate issues, identify upselling opportunities, and collaborate with cross-functional teams.
Must have:
  • Assist customers in implementing Mimecast Services and ensure successful deployment
  • Support email archive migrations from different email archive solutions
  • Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
  • Identify opportunities for upselling additional products and services
  • Collaborate with cross-functional teams to meet customer needs
  • Demonstrated experience in customer-facing positions, preferably as a professional services consultant
Good to have:
  • Familiarity with scripting technologies such as PowerShell, VBScript, and C#
Perks:
  • Bonus
  • Benefits

Job Details

We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role, your primary responsibilities will include presenting, and implementing Mimecast's Professional Services offerings for our customers. As a PS Consultant, you will begin to build strong relationships with our Support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products.

What You'll Do:

  • Assist customers in implementing Mimecast Services and ensure successful deployment
  • Support email archive migrations from different email archive solutions
  • Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
  • Identify opportunities for upselling additional products and services
  • Collaborate with cross-functional teams to meet customer needs

What You'll Bring:

  • Proficiency in IT administration and support of Microsoft Exchange on prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems
  • Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling
  • Familiarity with email archive solutions such as Enterprise Vault or others
  • Experience with email gateway solutions like Mimecast, MessageLabs/Symantec Cloud, Proofpoint, etc.
  • Strong technical skills in operating systems, desktop deployment, system administration, and/or technical architecture
  • Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre-sales materials and project deliverables
  • Exposure to Archive & Email Migration tools
  • Understanding of Exchange and email migrations
  • Ability to effectively communicate technical solutions to stakeholders
  • Demonstrated experience in customer-facing positions, preferably as a professional services consultant
  • Strong analytical skills for troubleshooting technical and project management issues
  • Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C-level staff.
  • Familiarity with scripting technologies such as PowerShell, VBScript, and C# is a plus

The US base salary range for this position is $64,000 - $96,000 base + bonus + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus, and other related benefits.

Our salary ranges are determined by role, level and location. These factors and individual capabilities will also determine the individual pay offered.

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About The Company

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.

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