Program Manager, CX Enablement

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

After becoming one of the fastest growing startups in the United States ($0 → $11B), Rippling is ready to up-level our operations to scale to $1B in ARR over the next couple years. We need someone who can take us from 1 to 10—and beyond, on a global scale.

In CX Enablement, we are dedicated to empowering our Client Experience team with the tools and knowledge they need to succeed. We are seeking a dynamic and experienced Program Manager - Enablement to to lead Enablement initiatives for our Customer Experience teams in Bangalore.

Reporting to the Manager of CX Enablement, you will jointly identify opportunity areas for training and documentation, source and develop training materials - both live and self-paced - and deliver relevant, consumable content, ensuring our customer-facing teams are prepared and enabled to deliver high quality experiences for international customers.

What you will do

• Deliver live facilitation to all Bangalore-based new hires in the customer experience organization, including Implementation and Support.
• Collaborate with CX Leadership, Enablement, and R&D to establish an enablement strategy to refine our processes, communicate plans and develop repeatable and effective enablement strategies.
• Develop and deliver training and materials that incorporate a variety of interactive teaching methods to help our teams become Rippling experts.
• Analyze data to improve CSAT across teams based in Bangalore and read out on the impact of your work.

What you will need

• Experience - 3+ years of project management and enablement experience collaborating with multiple stakeholders; IM, CSM, Support or technical customer-facing role preferred
• Communication Skills - Exceptional communication, presentation, and organizational skills to communicate ideas, objectives, strategies, and training content across different media and stakeholders
• Analytical Abilities – you can dive into data to understand the effectiveness of training you delivered and identify gaps to revisit
• Bias for Collaboration - team player with a strength of driving consensus around how to move the business forward and rally resources to achieve important business outcomes
• Process Orientation – you know how to build a lightweight process to gather the data you need or corral teams in the right direction
• A ‘Doer’ Attitude - A get-it-done mentality; self-starter with a bias toward action and an ability to thrive in a fast-paced environment while navigating ambiguity

NOTE: This role will require you to work EST hours (6:30 PM IST to 3:30 AM IST)

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.