Program Manager - HR Analytics (MIS)

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview

We are seeking an experienced and detail-oriented professional to lead our HR MIS function while also managing strategic HR programs and projects. The role combines strong analytical and reporting expertise with program management capabilities, ensuring HR initiatives are data-driven, efficiently executed, and aligned with organizational goals.

Key Responsibilities

1. MIS (Management Information System) & Analytics

• Lead design, automation, and governance of HR dashboards, reports, and analytics.
• Ensure timely and accurate reporting of workforce metrics (headcount, attrition, hiring, productivity, compensation, compliance, etc.).
• Partner with HR and business leaders to translate data into actionable insights.
• Provide support in driving end-to-end planning, execution, and monitoring of HR strategic programs (engagement, digitization, capability building, data compliance, etc.).
• Build predictive models for workforce planning, attrition, and productivity.
• Act as the central point of contact for managing all associated leadership presentation.
• Provide data-backed recommendations for policy, process, and people decisions.
• Build capability within HR teams for better use of data and program management.

2. Program Management (HR Transformation Strategic Projects)

• Support Head Transformation in managing program objectives, milestones, success metrics, and governance structures; escalate proactively.
• Collaborate with cross-functional teams, vendors, and HR CoEs to ensure program success.

Qualifications & Experience

• Postgraduate degree (MBA/PGDM – HR, Business Analytics, or related field preferred).
• 10–15 years of experience in HR analytics, MIS, or program management.
• Hands-on expertise in Excel, Power Point, SQL, Power BI/Tableau, Analytics AI tools and HRMS reporting tools.
• Exceptional communication, problem-solving, and stakeholder management skills.

Key Skills

• HR Analytics & Reporting
• Program/Project Management
• Data Visualization & Storytelling
• Change Management
• Stakeholder Management

Why join us?

• A collaborative output driven program that brings cohesiveness across businesses through technology.
• Improve the average revenue per use by increasing the cross-sell opportunities.
• Solid 360 feedback from your peer teams on your support of their goals.
• Respect, that is earned, not demanded from your peers and manager.
• If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story.