Programs Operations Specialist – Community, Learning & Documentation
Job Summary
Job Description
Mendix is seeking a highly organized and process-minded Operations Specialist to streamline and scale programs supporting its global developer ecosystem. The role involves optimizing operations for Developer Learning, Community, and Documentation, focusing on certification logistics, content publishing, and contributor enablement. Responsibilities include auditing and improving operational workflows, managing key processes like certification and onboarding, enhancing tool usage with Jira and Confluence, coordinating across teams, supporting contributor programs, and building reporting structures. The ideal candidate will have 3-5 years of experience in operations or program coordination, preferably in a tech or developer-focused environment, with strong Agile methodology knowledge and proficiency in Jira and Confluence. This position offers an opportunity to shape and scale the operational backbone of a global developer community.
Must have:
- 3-5 years of experience in operations or program coordination
- Experience in a tech, SaaS, or developer-focused environment
- Solid experience in an Agile environment
- Strong working knowledge of Jira and Confluence
- Excellent organizational and problem-solving skills
- Collaborative mindset
- Strong written and verbal communication skills
8 skills required
Job Details
Mendix – the leading low-code application development platform:
The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.
Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.
As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
About the Role:
We’re looking for a highly organized, process-minded Operations Specialist to help scale and streamline the programs that power our global developer ecosystem. From certification logistics and content publishing to community programs and contributor enablement, this role is central to making sure our operations run smoothly, consistently, and efficiently.
You’ll work across three interconnected areas—Developer Learning, Community, and Documentation—ensuring the day-to-day execution of our programs is optimized, data-informed, and ready to grow. This role goes beyond keeping things running—you’ll identify what’s not working, propose improvements, and help build better processes.
You’ll work closely with program owners and product stakeholders, applying an Agile mindset to continuously improve how we deliver value to developers.
Key Responsibilities:
- Streamline & Improve Ops: Audit and optimize operational workflows across Academy, Certification, Documentation, and Community programs—identifying friction points and scaling solutions.
- Own Key Processes: Manage essential recurring operations like certification logistics, contributor onboarding, localization coordination, and content publishing schedules.
- Tooling & Automation: Improve how we use internal tools like Jira and Confluence to manage workflows, track progress, and document processes. Collaborate with teams to build dashboards, templates, and automation that reduce manual effort and improve visibility.
- Coordinate Across Teams: Act as a central point of alignment between learning, community, and documentation teams—ensuring that shared operations are clear, consistent, and scalable.
- Support Contributor & Partner Programs: Help manage contributor pipelines (e.g., trainers, authors, community leaders) by improving onboarding flows, maintaining communication touchpoints, and enabling their success.
- Track & Report: Build and maintain lightweight reporting structures that help teams understand program performance, operational health, and areas for improvement.
What You Bring:
- 3–5 years of experience in operations, program coordination, or process/project management—ideally in a tech, SaaS, or developer-focused environment
- Solid experience working in an Agile environment—you understand iteration, prioritization, and how to balance structure with flexibility
- Strong working knowledge of Jira and Confluence—with the ability to create and manage project boards, workflows, templates, and process documentation
- Excellent organizational and problem-solving skills; you’re the person who spots inefficiencies and proactively suggests fixes
- A collaborative mindset—able to work across teams and functions with clarity and empathy
- Strong written and verbal communication skills, especially around documenting processes and changes clearly
Why Join Us?
This is your opportunity to help shape and scale the operational backbone of a global developer ecosystem. You’ll enable smoother processes, faster collaboration, and more impact across the programs that support Mendix developers as they learn, grow, and contribute. If you love solving operational puzzles, improving how teams work, and supporting meaningful programs—this role is for you!
#LI-Hybrid
#LI-RI1
If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.
Equal Employment Opportunity Statement
Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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