QA Analyst

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

UK Remote | 💰 £32,900 - £41,675 + Benefits | Hear from the team ✨

⭐️Our QA team

Quality Assurance (or QA) is here to provide assurance to the business that we are getting good customer outcomes per our regulatory requirements along with protecting the bank while doing so. We test on a statistically significant sampling strategy that's based on confidence scores. We then provide insights, trends and themes back to the business on what we're seeing and where improvements can be made. We're an awesome team to work in where the most successful are true customer advocates and have a long standing desire to be an importer, and exporter, of great talent.

👑You’ll play a key role by..

• Leading the required monthly governance meetings where relevant metrics will be reviewed and plans created in partnership with stakeholders.
• Maintaining and developing QA forms, processes and systems, so that they are scalable, whilst remaining customer-centric and compliant.
• Building MI to assist in the review of QA assessment team results, to determine what errors are occurring and propose actions to prevent recurrence.
• Driving improvements of processes, procedures and knowledge management;
• Being flexible with responsibilities and having a positive attitude towards any changes to the role, company/departmental objectives, priorities and targets

Your day-to-day

• Supporting the QA Lead to deliver consistent, compliant and outcome focussed QA reviews, and provide assurance against Key Risk Indicators across Monzo.
• Being a role model, supporting your peers and your team to drive improvements
• Supporting medium to large scale projects to improve the QA function

🤯We’d love to hear from you if…

• You have experience within a regulated sector either in a risk and/or QA related role
• You are comfortable in developing data capture forms and datasets; forms -  data knowledge and experience is essential
• You have experience of analysing data to identify issues and drive improvements
• You have a tenacity to solve problems, applying a logical approach to issues
• You have a strong attention to detail and analytical skills;
• You can provide constructive feedback to enable personal growth and development
• You have excellent stakeholder management skills.
• Ability to identify risks and prevent, manage and/or escalate as appropriate

🙌What’s in it for you..

💰£32,900 - £41,675 ✕ share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈The application journey has 4 key steps

Our interview process involves the following: 

• Application stage 
• 20 minute Recruiter Call 
• Take home task (successful THT will lead to interview stage)
• Final interview: 60 minute: 1 x THT discussion (15 mins) & competency-based interview (45 mins) 

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact sambrewington@monzo.com

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

 #LI-REMOTE/SB

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊