Lead QA Analyst

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍UK Remote | 💰 £50,200 - £63,475 + Benefits | Hear from the team ✨ Fixed Term Contract - 12 Months 

🔑You’ll play a key role by...

As a Lead QA Analyst you will be responsible for improving the quality of our service and enhancing the customer experience. You will have the opportunity to have a real impact on crucial problems that affect customers and Monzo. You will be working with internal senior stakeholders closely to ensure that effective assurance information is extracted and analysed from Monzo databases.

• Leading the required monthly governance meetings where relevant metrics will be reviewed and plans created in partnership with stakeholders.
• Developing and maintaining oversight of QA forms, processes and systems, so that they are scalable, whilst remaining customer-centric and compliant.
• Building MI to assist in the review of QA assessment team results, to determine what errors are occurring and propose actions to prevent recurrence.
• Driving improvements of processes, procedures and knowledge management;
• Being flexible with responsibilities and having a positive attitude towards any changes to the role, company/departmental objectives, priorities and targets
• Managing a team of Analysts to help coach, support and guide them with their own professional and personal goals. 

Your day-to-day

• Supporting the QA Lead to deliver consistent, compliant and outcome focussed QA reviews, and provide assurance against Key Risk Indicators across Monzo.
• Being a role model, supporting your peers and your team to drive improvements
• Leading medium to large scale projects to improve the QA function and assurance across Customer Operations

🤩 We’d love to hear from you if…

• You have experience within a regulated sector either in a risk and/or QA related role
• You can demonstrate good people management/People Development experience 
• You are comfortable in developing data capture forms and datasets; forms -  data knowledge and experience is desired
• You have experience of analysing data to identify issues and drive improvements at a strategic level
• You have a tenacity to solve problems, applying a logical approach to issues
• You have a strong attention to detail and analytical skills;
• You can provide constructive feedback to enable personal growth and development
• You have a strong risk and control mindset and understanding including managing and escalating as appropriate.

🙌What’s in it for you

💰£50,200 - £63,475 + share options

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

Our interview process involves the following: 

• Application stage 
• 20 minute recruiter call 
• Take home task (successful THT will lead to interview stage)
• Final interview: 60 minute: 1 x THT discussion (15 mins) & competency-based interview (45 mins) 

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!  We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to sambrewington@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

 #LI-REMOTE/SB

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊