QA Manager

The QA Manager is the owner of testing quality standards and is responsible for the creation and improvement of QA Processes, Procedures, Guides and Documentation, as well as ensuring they are understood and correctly applied by the relevant audience, supporting test teams’ efforts to deliver high standards in work execution and desired outcome. QA Managers monitor the quality and productivity of testing, identifying gaps and providing viable solutions to close them.

Responsibilities

Quality Standards:

• Establish and implement QA standards, processes, documentation, and training.
• Evaluate and update tools for defect tracking, test management, and performance metrics.
• Maintain tool knowledge bases and ensure timely software updates.
• Monitor QA metrics and KPIs, escalating concerns when needed.
• Lead annual QA policy reviews.

Customer Success Support:

• Assist Sales, Marketing, and Project Management with team sizing, equipment, and tools.
• Support project setup and contribute to client meetings with QA expertise.
• Oversee key project test execution and recommend improvements.
• Review QA processes and deliverables to align with company and client standards.
• Address QA quality concerns based on client feedback and risk assessments.

Leadership:

• Mentor and support Test Leads, fostering engagement and continuous improvement.
• Encourage new ideas, acknowledge achievements, and enhance team collaboration.
• Assist in onboarding new Test Leads with proper guidance and resources.

General:

• Collaborate with internal teams to align with company objectives.
• Administer and support QA tools (e.g., JIRA), escalating risks as needed.
• Uphold company policies, security procedures, and organizational values.
• Handle additional QA Management tasks as required.