QA Manager

Description

Testronic is a long-established supplier of outsourced QA to video games developers. Our key clients include some of the biggest “AAA” studios in the industry. Many customers are based in North America, but we also serve a good number of, usually smaller, studios in Europe.

With a total headcount of 2000 people. The three largest offices we operate out of are New Orleans, Warsaw and Manila, with the latter two locations operating two shifts each.

Although the scope of our operations has varied over time, we are now focused on Functional QA (FQA) as our core competency where we provide high value-add to our customers.

Key Responsibilities:

• Lead and manage a QA team of approximately 100 QA Technicians based in our Manila office.
• Collaborate closely with other QA Managers to align goals, share best practices, and ensure consistent service quality across sites.
• Coach, mentor, and develop team members, fostering a culture of excellence, accountability, and growth.
• Partner with HR and Recruitment to hire, train, and retain top-quality QA talent.
• Drive continuous improvement of QA processes and service delivery, focusing on efficiency and value creation.
• Promote a proactive, solution-oriented mindset within the QA teams, going beyond task execution to add measurable client value.
• Ensure testers understand both the technical and creative aspects of game development, enabling stronger collaboration with developers.
• Track and analyze performance metrics and quality indicators to support data-driven decision-making.
• Present and act on feedback from development teams to ensure our QA service continually meets or exceeds client expectations.
• Contribute to strengthening Testronic’s Functional QA (FQA) offering, ensuring we remain an industry leader in quality assurance.

Requirements

• A solid understanding of testing methodologies, test plan organization, and technical requirements, based on hands-on experience as a QA engineer.

• A clear appreciation of what constitutes good FQA and what makes a successful collaborative relationship between QA and Dev teams.
• Fluency in English, both written and spoken, to at least CEFR level B2 and ideally to level C1.
• Excellent communication skills that enable you to discuss technical issues in lay terms whilst retaining clarity and precision.
• Experience managing multiple teams, and in coaching and mentoring managers who work under you.
• Good understanding of KPI metrics (and their limitations!), plus an ability to present this to customers.
• Good numeracy and analytical skills, with an appreciation of the difference between data and information.
• Some familiarity with the basics of information security.
• A collaborative approach that’s effective in a cross-functional environment with an ability to bring out the best in people; to motivate, communicate and have fun.
• Experience of the video games industry would be a plus, but is not essential.

Benefits

• HMO plus 1 dependent upon regularization
• Hybrid work model
• Friendly, international, and supportive work environment
• Holistic business understanding: being involved across various business processes providing a comprehensive view of the organization