Quality Assurance Analyst

The QA Analyst is responsible for maintaining and advancing the quality and consistency of Optiv's client deliverables by owning deliverable template governance, contributing to internal process documentation, and conducting data analysis on consultant writing quality. This role exercises independent judgment and is critical in process improvement initiatives.

How you'll make an impact

• Develop and maintain official Optiv deliverable templates, ensuring alignment with brand, style, and formatting standards.
• Evaluate consultant writing for fluency, clarity, and grammatical accuracy, flagging systemic quality issues for feedback or escalation.
• Analyze trends in consultant submission quality (e.g., error types, macro flag frequency) and provide data to support coaching efforts.
• Maintain SOP documentation for QRM formatting processes and keep materials current and accessible.
• Serve as subject matter expert on Optiv formatting and style guides across the Services organization.
• Collaborate with QRM Specialists to support document standardization while maintaining brand integrity.
• Performs other duties as assigned
• Complies with all policies and standards

What we’re looking for

• 2-4 years experience in quality assurance, technical writing, or editing roles required.
• Advanced proficiency in Microsoft Word, including templates, macros, and formatting tools. (Advanced proficiency)
• Experience creating documentation and style guides. (Advanced proficiency)
• Strong writing and editing skills with a deep understanding of grammar and tone. (Advanced proficiency)
• Ability to analyze data and identify trends related to document quality and consultant behavior. (Proficient proficiency)
• Licenses and Certifications
• MSOS - Microsoft Office Specialist preferred
• ASQ Certified Quality Improvement Associate (ASQ CQIA) preferred
• Certified Professional Technical Communicator -STC preferred
• Lean Six Sigma Certification-IASSC preferred.
• Its mandatory to support in 2PM to 10PM shift.

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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