Quality Assurance-Engagement Manager I
4 Months ago • 14-16 Years
Quality Assurance
Job Description
As a Quality Assurance-Engagement Manager, you will be responsible for ensuring the effectiveness of quality assurance processes related to marketing campaigns and sales support activities. This involves delivering performance metrics and supporting operational excellence initiatives through reporting and process improvements. You will ensure compliance with all regulatory and corporate standards and conduct audits to address findings. The role includes integrating the Quality Management System, assisting in developing corrective action plans, standardizing deviation tracking, and assisting in the drafting of SOPs. Additionally, you will participate in team meetings, analyze requirements for test plans, and report on sales support activities. The role requires a strong understanding of quality assurance standards, feedback provision, and user onboarding, with regular reporting on errors and logs. Capgemini is a global business and technology transformation partner.
Good To Have:
- Strong lean six sigma and process excellence skills; green belt or black belt qualification would be advantageous.
- Experience in using the Microsoft Office suite with good Excel and PowerPoint skills.
Must Have:
- Deliver effective quality assurance processes and performance metrics.
- Ensure compliance with regulatory and corporate standards.
- Conduct audits and address findings.
- Implement quality assurance standards and provide feedback.
- Analyze requirements and identify needs for test plans.
Add these skills to join the top 1% applicants for this job
ms-office
team-management
timeline-management
communication
problem-solving
excel
performance-analysis
risk-management
internal-audit
risk-assessment
strategic-financial-management
financial-data-analysis
storytelling
quality-control
agile-development
test-coverage
microsoft-project
microsoft-office
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
- Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities
- Provide support in executing initiatives of operational excellence in the form of reporting and process improvements.
- Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team
- Conduce audits and ensure audit findings are addressed by service delivery manager and leadership
- Integrate Quality Management System to the standard operating procedures to ensure continuous monitoring and course correction
- Assist in developing corrective action plans post internal or external audit
- Work with leadership assure adequate corrective actions are implemented. Standardize tracking and trending of deviations and corrective actions among different service delivery sites so there is consistency and high- level metrics for each
- Assist in the drafting of SOPs and other documents for use in day-to-day operations
- Participate in internal team meetings and stay updated on the requests from clients
- Understand the cross functional capabilities and suggest new ideas that improvise the existing processes
- Play an instrumental role in participating in review of standards, procedures, tools, and process
- Implement quality assurance standards and provide accurate feedback
- On-board new and retrain existing users in the marketing campaigns and MDF processes
- Analyse the requirements and identify the needs of test plan/cases/user scenarios based on the functionality and requirement
- Regular reporting on the sales support activities and process outcomes
- Regular reporting on repetitive errors & logs
Primary Skills
- Capable of quick learning and delivering quality solutions as an individual and as part of the team
- Excellent communication skills, both written and verbal
- Strong computer skills and knowledge of QA applications
- Strong analytical and problem-solving skills
- Meticulous attention to detail
- Strong lean six sigma and process excellence skills; green belt or black belt qualification would be advantageous
- Experience in using the Microsoft Office suite with good Excel and PowerPoint skills
Secondary Skills
Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology)
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
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