Regional Advisor- South Asia

The Regional Advisor cum Regional Coordinator – South Asia will support recruitment growth for London South Bank University across India and neighboring markets. This hybrid role involves managing agent and student inquiries, providing accurate information on courses, scholarships, and application procedures, and assisting in coordinating regional marketing and administrative activities. The advisor will also support recruitment and conversion targets, maintain CRM data, and contribute to market engagement efforts.

Must Have

• Serve as the first point of contact for all agent and student enquiries from South Asia.
• Respond to queries promptly and professionally via email, phone, or virtual platforms.
• Provide accurate and updated information on courses, entry requirements, scholarships, visa processes, and application procedures.
• Maintain a high level of customer service, ensuring a positive and efficient experience for all stakeholders.
• Log all communications and outcomes accurately in the CRM system.
• Support the regional team in achieving recruitment and conversion targets.
• Assist agents and applicants in understanding the admissions process and next steps after application submission.
• Coordinate offer-holder communications, pre-departure sessions, and webinars.
• Follow up with agents and students to ensure timely document submission and deposit payments.
• Share feedback and trends from applicants and agents with the wider recruitment team to enhance service delivery.
• Coordinate and schedule regional activities, such as university visits, training sessions, and events.
• Support logistics and communication for academic or central LSBU staff visiting the region.
• Assist in maintaining up-to-date records, reports, and dashboards to track regional progress.
• Prepare periodic updates on application volumes, offer rates, and visa outcomes.
• Work closely with the Head of Recruitment – South Asia to ensure smooth regional operations.
• Provide agents and applicants with updated marketing materials and course information.
• Support the promotion of LSBU’s events, scholarships, and campaigns through approved channels.
• Participate in limited in-person events or training sessions (up to 20% travel within the region).
• Help identify outreach opportunities in Tier 2 and Tier 3 cities for future engagement.
• Maintain accurate data in the CRM system, ensuring all interactions are properly recorded.
• Generate regular reports on enquiry handling, response time, and agent activity.
• Support data accuracy and contribute to the regional performance analysis.

Good to Have

• Postgraduate or international higher education study experience.
• Experience representing UK or international universities.
• Familiarity with UKVI and the UK higher education system.
• Experience of effectively using CRM and data management tools, virtual engagement platforms, and productivity tools.
• Advanced knowledge of Excel and Microsoft Office.
• Experience handling student applications or coordinating regional operations.

Perks & Benefits

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave
• 14 days holiday for the year 2025
• Enhanced maternity and paternity leave
• Access to Provident Fund and Pension Fund Scheme
• Group Medical Insurance
• A vibrant social environment and multicultural and multinational culture
• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Role: Regional Advisor- South Asia

Location: India (preferably Delhi, Mumbai, or Bangalore)

Job type: Full time, Permanent

Working arrangement: Hybrid

Note- This position offers a hybrid work model, allowing flexibility between working from home and our office.

Typically, employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

The Role:

The Regional Advisor cum Regional Coordinator – South Asia will be responsible for supporting recruitment growth across India and neighboring markets by providing timely and accurate information to agents, prospective students, and internal teams. This role involves managing inbound queries, ensuring smooth communication between stakeholders, and assisting in the coordination of regional marketing, recruitment, and administrative activities.

About London South Bank University (LSBU):

London South Bank University (LSBU) is a leading UK public university located in the heart of London, known for its career-focused education and strong industry connections. With students from over 170 countries, LSBU prides itself on its inclusive community, practical learning approach, and commitment to student success.

To strengthen our presence and engagement in South Asia, LSBU seeks a motivated and well-organised Regional Advisor cum Regional Coordinator who will support student recruitment activities, manage agent and student communication, and coordinate key regional operations.

Role responsibilities:

Agent and Student Communication

• Serve as the first point of contact for all agent and student enquiries from South Asia.
• Respond to queries promptly and professionally via email, phone, or virtual platforms.
• Provide accurate and updated information on courses, entry requirements, scholarships, visa processes, and application procedures.
• Maintain a high level of customer service, ensuring a positive and efficient experience for all stakeholders.
• Log all communications and outcomes accurately in the CRM system

Recruitment Support and Conversion

• Support the regional team in achieving recruitment and conversion targets.
• Assist agents and applicants in understanding the admissions process and next steps after application submission.
• Coordinate offer-holder communications, pre-departure sessions, and webinars.
• Follow up with agents and students to ensure timely document submission and deposit payments.
• Share feedback and trends from applicants and agents with the wider recruitment team to enhance service delivery

Regional Coordination and Administrative Support

• Coordinate and schedule regional activities, such as university visits, training sessions, and events.
• Support logistics and communication for academic or central LSBU staff visiting the region.
• Assist in maintaining up-to-date records, reports, and dashboards to track regional progress.
• Prepare periodic updates on application volumes, offer rates, and visa outcomes.
• Work closely with the Head of Recruitment – South Asia to ensure smooth regional operations

Market Engagement and Brand Awareness

• Provide agents and applicants with updated marketing materials and course information.
• Support the promotion of LSBU’s events, scholarships, and campaigns through approved channels.
• Participate in limited in-person events or training sessions (up to 20% travel within the region).
• Help identify outreach opportunities in Tier 2 and Tier 3 cities for future engagement

Reporting and System Management

• Maintain accurate data in the CRM system, ensuring all interactions are properly recorded.
• Generate regular reports on enquiry handling, response time, and agent activity.
• Support data accuracy and contribute to the regional performance analysis

Key Performance Indicators (KPIs)

• Timely and accurate handling of agent and student queries.
• High satisfaction and engagement scores from agents and applicants.
• Growth in conversion rate from enquiry to enrolment.
• Data accuracy and reporting compliance.
• Smooth coordination of regional activities and visits.

Key skills and experience:

Essential Requirements

• Educated to a first-degree level or equivalent professional experience, particularly in the higher education sector.
• Strong proficiency in English, with advanced communication skills (spoken and written).
• Understanding of international student recruitment and engagement practices.
• Familiarity with working alongside educational agencies in India and the South Asia region.
• Strong interpersonal and communication skills to engage effectively with diverse internal and external stakeholders.
• An awareness of issues in marketing educational services in an international context.
• Sensitive to intellectual property and data protection

Highly Desirable Criteria

• Postgraduate or international higher education study experience
• Experience representing UK or international universities
• Familiarity with UKVI and the UK higher education system
• Experience of effectively using CRM and data management tools, virtual engagement platforms, and productivity tools.
• Advanced knowledge of Excel and Microsoft office.
• Experience handling student applications or coordinating regional operations

Personal Attributes

• Demonstrates a responsive and reliable approach, with a strong commitment to supporting students and their success.
• Strong interpersonal and problem-solving skills, with the ability to engage respectfully and effectively with diverse individuals and partners.
• Collaborative team member who can also take ownership of tasks and work independently when needed.
• Proactive, adaptable, and able to navigate changing or fast-moving environments with support where required.
• Committed to delivering equitable, high-quality service and positive experiences to all stakeholders.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave
• 14 days holiday for the year 2025
• Enhanced maternity and paternity leave
• Access to Provident Fund and Pension Fund Scheme
• Group Medical Insurance
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

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