Regional Assistant Manager, Commercial Product (Cross Border)

NinjaVan

2+ Years | Subang Jaya, Selangor, Malaysia (On Site) | Full Time | 9 months ago

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Job Summary

Ninja Van is a tech-enabled logistics company focused on providing seamless delivery services across Southeast Asia. Established in 2014, it has grown to become the region's leading last-mile logistics provider, serving over 35,000 merchants and handling over 1,000 parcels per minute across six countries. The company leverages cutting-edge software, algorithm-based optimization, dynamic routing, and data-driven approaches to deliver superior logistics services. The Cross Border Commercial team is responsible for pricing, strategizing, and managing cross-border products and customized solutions to enhance market share and business growth. The Regional Assistant Manager, Cross Border (IA Product) will oversee the commercial, operational, and integration aspects of Intra-ASEAN outbound logistics products, ensuring product excellence through effective pricing strategies and optimization initiatives. This role involves close collaboration with various teams, including Sales Channels, Operations Excellence, Solution teams, and country sales teams, to drive growth and profitability of cross-border products. The incumbent will act as a subject matter expert, owning product features commercially and operationally, bridging existing and new solutions to maintain competitiveness.

Must Have

At least 2 years of experience in Intra-ASEAN Cross Border eCommerce logistics
Proven experience in airfreight logistics sales/product
Familiarity with Commercial product lifecycle
Strong organization and visualization skills
Strong data analysis and pricing model experience
Advanced Excel competency
Project management skills (client facing)
Ability to thrive in a dynamic environment with diverse stakeholders

Good to Have

Support development of optimal logistics solutions
Execute cross-selling solutions (Last mile/Air Freight/Customs Clearance)
Maintain best practices and templates
Monitor lane profitability & lead times
Execute pricing analysis and changes
Assess product competitiveness in SEA landscape
Monitor industry trends
Serve as go-to market expert
Drive cost and lead time optimization
Execute & maintain standard prices
Implement and manage change
Accountable for commercial product roadmap execution
Create robust action plans for volume growth and GP maximization
Support marketing/acquisition and Sales Channel teams
Conduct joint customer visits and presentations
Lead or propose solution designs
Conduct product training
Understand market competitive capabilities
Ensure Intra-ASEAN logistics products are market competitive
Support product optimization focusing on existing processes
Subject matter expert for Intra-ASEAN outbound products
Manage capability requests from sales channels
Liaise with local country teams, ops, biz ops, finance ops
Responsible for gross profitability & revenue of quoted solutions
Monthly Intra-ASEAN origination Products Commercial Performance Analysis

Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Cross Border Commercial team’s objective is to price, strategize and manage all cross border products and customized solutions to support various sales channels in growing market share and business. The Regional Assistant Manager, Cross Border (IA Product) is accountable for the commercial, operational and integration aspect of Intra-ASEAN outbound logistics products and to ensure product excellence through execution of pricing strategy, monitoring & leading initiatives related to product optimization.

As a member of the Cross Border Commercial team, the incumbent will be part of our Intra-ASEAN Commercial Product vertical, working closely with the Intra-ASEAN Operations Excellence Performance team, Intra-ASEAN solution team, Southeast Asia Sales team and Cross-Border Country sales team in driving growth & profitability of cross border products.

The incumbent is also responsible for executing product strategy and serves as subject matter expert to all commercial products under their purview. They will be accountable for these products’ financial, commercial and operational performance. The incumbent will also directly influence the competitiveness of our Intra-ASEAN logistics products and have a direct impact on the growth through close collaboration with other stakeholders. This includes owning all product features commercially & operationally, which requires bridging existing solutions and/or new solutions from new vendors to achieve price & operational competitiveness.

Responsibilities

Work closely with Sales Channels to execute and support development of optimal and well-conceptualized logistics solutions
Execute and support cross-selling solutions and initiatives i.e. Last mile/Air Freight/Customs Clearance
Maintain and establish best practices, templates, policies, tools to expand and mature cross border capabilities for the organization
Monitor all lanes profitability & lead times
Execute pricing analysis and changes with constant feedback loop to relevant stakeholders to ensure commercial leadership of Intra-ASEAN logistics products
Assess and analyze product competitiveness in SEA landscape
Monitor industry trend and challenges
Serve as go-to market expert on all Intra-ASEAN products to various sales channel
Drive cost and lead time optimisation initiatives & discussions to meet Product SLA targets, topline revenue & gross margin
Execute & maintain standard prices
Implement and manage change when necessary to meet products’ requirement
Accountable for execution of commercial product roadmap, including but not limited to alignment with finance operations team, Country sales, OPEX and Sales offices
Any other initiatives determined by management
Execute and support cross-selling solutions and initiatives
Execute and/or create robust action plan to achieve volume growth and GP maximization
Support Intra-ASEAN Country marketing/acquisition and Sales Channel team for marketing activities
Joint customer visits and/or presentations to customers
Lead and/or propose solution design to meet customer requirement
Conduct and/or facilitate product training to increase the knowledge of XB & various sales channels
Work with OPEX to understand market competitive capabilities
Ensure our Intra-ASEAN logistics products are market competitive on operations & lead times
Support product optimization with focus on optimization of existing processes
To be the Subject matter expert for all existing Intra-ASEAN outbound products
Responsible for all capability requests raised by sales channel and ensure sales channel are equipped with information to explain and elaborate on rejected requests
Liaise with local country teams, XB country ops, biz ops, finance ops and OPEX team to ensure business requirements are adequately fulfilled
Responsible for the gross profitability & revenue of the solutions quoted
Monthly Intra-ASEAN origination Products Commercial Performance Analysis

Requirements

At least 2 years of relevant experience in Intra-ASEAN Cross Border eCommerce logistics
Proven experience in airfreight logistics sales/product experience
Familiarity with Commercial product lifecycle, ability to collect and understand pain points from stakeholders or from market research and networking
Strong organization and visualization of all details in product lifecycle
Possess strong data analysis and comfortable dealing with pricing models
Advanced Excel competency, with project management skills (client facing)
Ability to strive in a dynamic environment involving stakeholders with different priorities & backgrounds

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6 Skills Required For This Role

Team Management Excel Performance Analysis Data Analytics Market Research Networking

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