Job Description
- Serve as the primary point of contact for executive support.
- Resolve technical issues as a remote T2 support specialist.
- Collaborate with on-site support teams.
- Utilize problem-solving skills to troubleshoot complex issues.
- Possess Windows Administration End user management skills.
- Have experience in a technical support or concierge role.
- Demonstrate excellent communication and interpersonal skills.
- Show strong technical knowledge of workplace technologies.
- Have experience with remote support tools and technologies.
- Prioritize and manage multiple tasks and issues simultaneously.
- Possess strong analytical and troubleshooting skills.
- Maintain confidentiality and handle sensitive information.
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
• Serve as the primary point of contact for Customer’s Executive Support Lead, providing prompt and courteous support for all workplace-related inquiries and issues.
• Act as a remote T2 support specialist, resolving technical issues and coordinating with respective resolving team point of contacts for topics such as network connectivity, software, and hardware.
• Collaborate with On-Site support teams to ensure seamless issue resolution and escalation management.
• Utilize exceptional problem-solving skills to troubleshoot and resolve complex technical issues, often with minimal information.
• Provide continuous proactive remediation to prevent issues from arising, ensuring a smooth and efficient work environment for our executives.
• Develop and maintain a deep understanding of Customer’s technology infrastructure and systems to provide effective support.
• Document and maintain accurate records of issues, resolutions, and knowledge base articles to improve future support.
• Identify and recommend opportunities for process improvements and implement changes as needed.
Job Description - Grade Specific
• Remote Desktop Support
• Windows Administration End user management
• Experience in a technical support or concierge role, preferably in an executive support environment.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work independently and as part of a team, with minimal supervision.
• Strong technical knowledge of workplace technologies, including Microsoft Office, Windows, and other productivity software.
• Experience with remote support tools and technologies.
• Ability to prioritize and manage multiple tasks and issues simultaneously, with a strong focus on customer satisfaction.
• Strong analytical and troubleshooting skills, with the ability to think critically and outside the box.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• CompTIA+ Remote Desktop Technician or equivalent.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
