Remote Desktop Support

Job Description

•    Serve as the primary point of contact for Customer’s Executive Support Lead, providing prompt and courteous support for all workplace-related inquiries and issues.
•    Act as a remote T2 support specialist, resolving technical issues and coordinating with respective resolving team point of contacts for topics such as network connectivity, software, and hardware.
•    Collaborate with On-Site support teams to ensure seamless issue resolution and escalation management.
•    Utilize exceptional problem-solving skills to troubleshoot and resolve complex technical issues, often with minimal information.
•    Provide continuous proactive remediation to prevent issues from arising, ensuring a smooth and efficient work environment for our executives.
•    Develop and maintain a deep understanding of Customer’s technology infrastructure and systems to provide effective support.
•    Document and maintain accurate records of issues, resolutions, and knowledge base articles to improve future support.
•    Identify and recommend opportunities for process improvements and implement changes as needed.

Job Description - Grade Specific

•    Remote Desktop Support
•    Windows Administration End user management
•    Experience in a technical support or concierge role, preferably in an executive support environment.
•    Excellent communication, problem-solving, and interpersonal skills.
•    Ability to work independently and as part of a team, with minimal supervision.
•    Strong technical knowledge of workplace technologies, including Microsoft Office, Windows, and other productivity software.
•    Experience with remote support tools and technologies.
•    Ability to prioritize and manage multiple tasks and issues simultaneously, with a strong focus on customer satisfaction.
•    Strong analytical and troubleshooting skills, with the ability to think critically and outside the box.
•    Ability to maintain confidentiality and handle sensitive information with discretion.
•    CompTIA+ Remote Desktop Technician or equivalent.