Renewal Specialist

POLITICO’s mission from the very beginning was to win the audience. We dedicate ourselves to providing accurate, non-partisan, impactful information to the right people at the right time so that they can act with confidence and speed. We experiment to avoid being disrupted and we have fun disrupting others. And we are not afraid to risk failure if it means being the best at what we do.

We’re hiring a Renewal Specialist to join our dynamic and fast-paced Pro Sales team! This role is designed with flexibility and impact in mind as you’ll serve as a floating resource, stepping in to support renewals across a diverse portfolio of small-to-large organizations spanning multiple industries. You’ll play a pivotal role in maintaining continuity across the team by filling gaps for Account Managers when needed, ensuring our customers receive consistent, high-quality service and support.

For part-time, we are looking at less than 30 hours per week. If we hire a part-time person, the expectation is working 4 hours per day (Mon–Fri), 20 hours per week.

Who You Are:

• Builder and executor of plans focused on renewals across Pro’s book of business
• Strong communicator who can adapt to both fast-moving transactions and longer-cycle conversations
• Naturally curious about the clients’ work and how to support it
• Goal oriented, organized, detail-oriented, and confident juggling competing priorities
• Collaborative and coachable—you’re looking to grow, not just deliver

What You'll Do:

• Support renewals through proactive outreach, consultative conversations, and cross-sell opportunities
• Balance transactional efficiency with deeper engagement where risk or opportunity warrants
• Collaborate closely with Customer Success, Sales Enablement, Product, and Marketing to deliver an excellent customer experience
• Maintain detailed client notes and pipeline updates in Salesforce
• Meet and exceed individual renewal goals

What You'll Need:

• 2-4 years of experience in a sales and/or account management role
• A proven track record of growing accounts through renewals
• Experience successfully working cross-functionally with a Customer Success team to deliver client outcomes
• High business and sales acumen
• Proficiency with Salesforce or similar CRM tools