Renewal Specialist
Job Summary
Job Description
Saviynt is seeking a Renewals Analyst with at least 2 years of experience to join their Sales and Operations Organization. This role is crucial for retaining key accounts, protecting Annual Recurring Revenue (ARR), and improving operational efficiency in renewals management and forecasting. The Renewal Specialist will manage the entire renewal process for global customers, ensuring timely and accurate renewals, collaborating with Sales, Customer Success, Legal, and Finance, and contributing to long-term customer relationships. Responsibilities include preparing quotes, engaging customers before subscription expiration, identifying upsell/cross-sell opportunities, ensuring pricing compliance, forecasting, resolving issues, monitoring at-risk accounts, maintaining records, and supporting process improvements.
Must have:
- Manage end-to-end renewal process
- Prepare and deliver renewal quotes
- Engage customers 90-120 days before expiration
- Identify upsell/cross-sell opportunities
- Ensure pricing compliance
- Forecast renewal bookings
- Collaborate with internal teams
- Monitor at-risk accounts
- Maintain detailed records
- Support process improvements
Good to have:
- Experience in SaaS renewals, sales operations, customer success, or account management
- Understanding of recurring revenue models
- Subscription licensing and quoting tools proficiency (CPQ, Salesforce)
- Excellent communication and negotiation skills
- Detail-oriented and organized
- Proficient in Microsoft Excel
- CRM/ERP systems experience (Salesforce, NetSuite)
- Collaborative and customer-first attitude
- Bachelor's degree in Business, Finance, or equivalent experience
- Experience in cybersecurity, identity management, or enterprise software
- Familiarity with global regions
- Bilingual (English/Spanish or other languages)
Perks:
- Work with cutting-edge technology
- Fast-growing, innovative company
- Global reach
- Collaborative culture
- Competitive compensation, equity, and benefits
- Opportunity to drive process improvements
- High-impact team
- Welcoming and positive work environment
- Tremendous growth and learning opportunities
10 skills required
Job Details
Saviynt is a global leader in identity governance and administration, helping enterprises secure their digital environments. We are seeking a Renewals Analyst to join our Sales and Operations Organization with at least 2 years of experience. This role is pivotal in ensuring the sustainable retention of key accounts, protecting Annual Recurring Revenue (ARR), and driving operational excellence in renewals management and forecasting processes.
The Renewal Specialist will be responsible for managing and executing renewal transactions across Saviynt’s global customer base. This role plays a critical part in securing recurring revenue, supporting customer success, and contributing to our long-
term customer relationships. The Renewal Specialist will collaborate closely with Sales, Customer Success, Legal, and Finance to ensure timely and accurate renewals.
Why Join Saviynt?
Work with cutting-edge technology in the identity governance space.
Be part of a fast-growing, innovative company with global reach.
Enjoy a collaborative culture focused on growth, integrity, and customer success.
Competitive compensation, equity, and benefits.
WHAT YOU WILL BE DOING
WHAT YOU BRING
Why Join Saviynt?
- Manage the end-to-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals.
- Prepare and deliver renewal quotes, partnering with Account Executives and Customer Success Managers.
- Proactively engage with customers 90–120 days prior to subscription expiration to review renewal options and secure commitments.
- Identify upsell, cross-sell, and co-terming opportunities during the renewal process.
- nsure compliance with pricing guidelines, contractual obligations, and approval policies.
- Forecast renewal bookings and maintain accurate renewal data in Salesforce.
- Collaborate with internal teams (Legal, Finance, Operations) to resolve issues and remove barriers to closing renewals.
- Monitor at-risk accounts, flag churn risks early, and support customer retention strategies.
- Maintain detailed records and documentation for audits and compliance.
- Support continuous process improvements and system enhancements related to the renewals lifecycle.
WHAT YOU BRING
- 2–3 years of experience in SaaS renewals, sales operations, customer success, or a account management.
- Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.).
- Excellent communication and negotiation skills, with the ability to influence customer decision-making.
- Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously.
- Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce, NetSuite, or similar.
- Collaborative mindset with a customer-first attitude.
- Bachelor’s degree in Business, Finance, or a work experience.
- Experience working in cybersecurity, identity management, or enterprise software environments.
- Familiarity with global regions (EMEA, APAC, LATAM) and renewal practices across those markets.
- Bilingual (English/Spanish or other languages) is a plus.
Why Join Saviynt?
Work with a fast-growing global leader in identity governance and administration.
Be a part of a high-impact team that directly contributes to revenue retention and business success.
Opportunity to drive process improvements and shape the renewals strategy.
Collaborative, innovative, and growth-oriented work environment.
If you're passionate about data-driven renewals management and helping businesses retain key customers, we’d love to hear from you!
Apply now and become part of the Saviynt team.
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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