Director, Customer Marketing

Saviynt is the leading identity authority platform built to power and protect the world at work. We help enterprises secure their digital transformation, protect critical assets, and enable zero trust through intelligent identity governance. Our platform provides deep visibility, dynamic controls, and continuous risk-based insights to defend against evolving threats — and with the infusion of AI, we’re helping organizations modernize identity programs faster and smarter than ever.

Saviynt is seeking a Director of Customer Marketing to design and execute programs that strengthen relationships across our customer base. This individual contributor role will lead the strategy and execution of initiatives that deepen engagement, drive adoption, and turn customers into advocates for Saviynt’s identity and access governance platform.

You’ll play a key role in shaping how we connect with customers as they modernize identity programs and embrace AI-driven security innovation. Your work will help customers realize the full value of Saviynt — and showcase their success as part of our growing community of identity leaders.

WHAT YOU WILL BE DOING

• Program Strategy & Execution: Develop and manage customer marketing initiatives, including advocacy programs, Customer Advisory Boards, customer events, and ABM campaigns to drive retention and expansion.
• Customer Lifecycle Engagement: Build strategies that engage customers across every stage — from onboarding and adoption to renewal and advocacy.
• Segmentation & Insights: Use data to identify key customer segments and personalize engagement to create meaningful, relevant experiences.
• Cross-functional Collaboration: Partner with Sales, Customer Success, and Product teams to develop customer-driven content and integrated campaigns that support cross-sell and upsell opportunities.
• Customer Advocacy & Storytelling: Source and develop customer case studies, testimonials, and success stories that highlight how organizations are transforming identity security with Saviynt.
• Performance Measurement: Define KPIs and analyze results to continuously improve program effectiveness and demonstrate business impact.
• Budget Oversight: Manage and optimize the customer marketing budget to ensure programs deliver measurable ROI.
• Market Awareness: Stay current on trends in customer marketing, advocacy, and AI-enabled engagement to keep Saviynt’s approach innovative and forward-looking.
• Reporting: Communicate performance updates, insights, and recommendations to senior stakeholders clearly and regularly.

WHAT YOU BRING

• 7–10 years of experience in customer marketing, field marketing, growth marketing, or demand generation roles within B2B SaaS.
• Proven success designing and executing customer programs that drive retention, expansion, and advocacy.
• Strong analytical skills and ability to translate data into actionable insights.
• Excellent cross-functional collaboration and communication skills, with the ability to influence at all levels.
• Hands-on experience with CRM, marketing automation, and analytics platforms.
• Demonstrated success building and running ABM or customer engagement programs tied to revenue growth.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously.
• Strategic, creative thinker with a customer-first mindset and passion for delivering exceptional customer experiences.
• Bachelor’s degree in Marketing, Business, or a related field; advanced degree a plus.