Identity Security - Sr. Customer Success Manager - West

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com

Customer Success Manager: Mission-Critical Driver & Scaler (Identity Security Focus)

The Mission: Be the Strategic Driver

This is not a traditional Customer Success role. We are seeking a fearless leader—a hands-on strategic operator who thrives in a high-velocity environment and views customer loyalty as mission-critical to Saviynt's growth. You will manage customer loyalty and adoption of our innovative Identity Security products, using our customers’ business objectives and priorities as the foundation of the work you perform.

Your primary goal is to drive value-based outcomes. You will be the chief architect of customer retention and expansion, directly translating the power of Saviynt’s Enterprise Identity Cloud into measurable, enterprise outcomes for our Fortune 500 / Global 1000 clients. Your optimal performance directly results in greater customer happiness, retention, and expansion of Saviynt’s business.

WHAT YOU WILL BE DOING: Drive Execution & Scale

As the primary point of contact after implementation, you will embody the philosophy to "be a driver, not a passenger." You will seize ownership and relentlessly pursue outcomes at scale:

• Own the Executive Narrative & Strategy: You will actively manage the subscription renewal pipeline and maintain cognizance of customer health to proactively eliminate barriers to adoption and value. You will put together a professional-looking, data-driven Executive Business Review (EBR) and drive a meeting—taking control of the agenda, coordinating cross-functional teams, and ensuring post-meeting action-item completion.

• Hands-On Execution & Remediation: Demonstrate the ability to figure things out—performing routine health checks and coordinating any required remediation to ensure customers stay on track towards their goals. You will provide customer categorization, oversight, adoption recommendations, and metrics analysis.

• Scale & Growth: Develop a deep, trusting relationship with customer key personnel to seek and develop up-sell/cross-sell opportunities. You will also participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.

• Product Advocacy: Monitor and identify product utilization trends , acting as the voice of the customer to provide detailed feedback and drive continuous improvement across all areas, including product. You will also plan education for customers on new features and releases.

• Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.

What You Bring: The DNA of a Change Agent

This role requires a unique combination of deep technical domain knowledge and strategic leadership that enables you to leave your mark on our organization and customers

• Mission-Critical Expertise:Knowledge and experience in Identity and Access Management (IAM) is required; a cybersecurity and/or compliance background is also very valuable.
• Technical Acumen: You must have strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
• The Translator Role: You have a history of being able to understand technical and complex software environments and bridge the gap by communicating those concepts in language meaningful to the business ; similarly, being able to translate business needs to potential technical solutions.
• SaaS Leadership:Extensive experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 clients , preferably within a SaaS organization.
• Hands-on Mindset: A cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. You have a tenacious desire to see customers succeed and thrive.
• Operational Excellence: Experience in process improvement, decision-making, planning, analysis, and service excellence.

Tenacious desire to see customers succeed, backed by extensive experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 companies.

If you’re ready to step up and own mission-critical success at scale, apply now.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Holiday Parties
• Daily Catered Lunches
• Employee Recognition Programs
• Team Socials

$150,000 - $180,000 a year

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter

• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.