Membership Marketing Manager

Shipt is seeking a Membership Marketing Manager to join its Membership team, reporting to the Director of Membership. This role involves extensive collaboration across internal teams like operations, business development, creative, product, and data science to achieve membership objectives. The manager will define team organization, develop standardized processes, and contribute to competitive analysis. Key responsibilities include executing near-term membership initiatives for member acquisition, engagement, and retention, setting measurable goals, and developing future membership experience roadmaps. The ideal candidate is creative, data-driven, possesses strong project management skills, and has excellent communication abilities.

Must Have

• Bachelor’s degree in a relevant field
• 4+ years of practical experience, including loyalty marketing or digital marketing
• Experience developing, forecasting, and executing promotional offers
• Ability to operate in ambiguity and adapt to dynamic environments
• Demonstrated experience working cross-functionally with internal teams and external partners
• Superb organization and project management skills
• Strong analytical skills to craft actionable insights from complex data
• Excellent written and verbal communication skills, with experience storytelling through data and presentations

Good to Have

• Experience working for a marketplace company or a company with a subscription model

Perks & Benefits

• Medical, dental, and vision coverage
• 401k plan enrollment
• Discretionary vacation for exempt team members
• Paid holidays throughout the calendar year
• Paid sick leave
• Eligibility for an annual bonus
• Potential for restricted stock units based on role

Impact

Shipt is looking for a Membership Marketing Manager to join our Membership team. Reporting to the Director of Membership, you will effectively collaborate across multiple internal teams including operations, business development, creative, product and data science to deliver our membership objectives. You are creative and data-driven in your approach to ideation and problem-solving, and you have strong project management and execution skills.

This role is responsible for defining team organization and ways of working by developing standardized processes and frameworks that improve efficiency and support change management. The position maintains awareness of competitive promotional strategies and loyalty trends, contributing to industry assessments that inform near-, medium-, and long-term customer-driven strategies.

The role supports the execution of near-term membership initiatives to acquire, engage, and retain members, including setting measurable goals, tracking progress, creating testing plans, and partnering cross-functionally to bring strategies to life. The role also contributes to the development of future membership experience roadmaps by generating data-backed growth ideas, developing business cases, and prioritizing opportunities across defined criteria.

Additionally, it produces executive-ready deliverables and provides clear, consistent communication of objectives, status, tactics, and results to stakeholders at all levels of the organization.

What You’ll Need to Be Successful

• Bachelor’s degree in relevant field
• 4+ years of practical experience, including loyalty marketing or digital marketing experience; experience working for a marketplace company or company with a subscription model is a plus
• Experience developing, forecasting and executing promotional offers
• Ability to operate in ambiguity, adapting to a dynamic environment to change scope and focus with ease
• Demonstrated experience working cross-functionally with internal teams and external partners, including stakeholders at all levels
• Superb organization and project management skills and the capacity to manage multiple complex projects at once
• Strong analytical skills and the ability to craft actionable insights from complex data
• Excellent communication skills, both written and verbal; must have experience storytelling through data and slide presentations
• Ability to travel up to 0-25% of the time, as required

Skills & Education

This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.

Collaborating, Data Insights, Problem Solving, Self-Starter, Sharp Analytical Mind

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More.

Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt’s company site at Shipt.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application, please complete this form.

Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.

Pay Range:

Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City:

$62,200-$124,600

All other locations:

$51,400-$102,900

Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.