Renewals Account Manager
Job Summary
Job Description
- Manage renewal process from quote to purchase order
- Engage with customers via phone and email for renewals
- Handle customer objections professionally
- Respond to customer emails within one business day
- Log all customer interactions in Salesforce.com
- Handle ~150 renewals per quarter
- Understand Flexera products and support plans
- Adhere to service level expectations
- Excellent written and verbal communication skills
- Prior experience using Salesforce or another CRM
- Bachelor's degree or relevant experience
- Experience in Operations, Order Processing, or Renewals
- May be asked to work EMEA or North America hours
4 skills required
Job Details
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
Roles & Responsibilities:
- The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:
- Engaging with customers using phone, email, or other media, on their upcoming renewals
- Delicately but professionally working through customer objections to secure on-time renewals
- Responding to customer emails and requests within one business day of receipt
- Logging all customer interactions in Salesforce.com
- Once fully trained, expect to work with approximately 150 renewals per quarter
- Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
- Adhere to and follow all service level expectations
- May be asked to work EMEA or North America hours
- Requirements:
- 2+ years of experience preferably in Operations, Order Processing or Renewals
- Excellent written and verbal communication skills.
- Language skills: English.
- Prior experience using Salesforce or another CRM solution.
- Bachelor's degree from an accredited college or university or relevant experience.
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
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