Renewals, Specialist ACS

Position Overview

Retaining, expanding, and renewing our customers is one of our most critical objectives on the Renewals Team. We believe that sustained customer value, recurring revenue, and customer loyalty are key to our continued success. As part of our business model transformation, we’ve built a Renewals Team focused on managing the customer lifecycle, driving renewals, and supporting expansion opportunities through strong customer engagement.

We are a fun, driven, and successful team. The Sales Renewals Specialists’ sole focus is to retain, expand, and renew customers. We do this by helping customers realize the value of their Autodesk investment, engaging them throughout the customer journey, and ensuring they return to us year after year. Our team manages the post-sales renewals process, supports customer onboarding and adoption efforts, and partners closely with internal teams to create a seamless renewal experience.

Responsibilities

• Reporting to a Sales Renewals Manager, the Sales Renewals Specialist plays a critical role in managing renewals and retention by proactively engaging with customers in a defined sales territory
• Responsible for a portfolio of several hundred customers, this role will interact directly with customers (primarily via phone and email) to ensure timely and successful renewals, primarily within the small business and very small business segments
• This role has a variable commission plan based on renewal rate, customer retention, and other performance metrics
• Partner closely with the broader Sales team to support territory planning, provide renewal forecasting, manage escalations, and identify growth or upsell opportunities
• Drive maximum customer value from Autodesk solutions by ensuring license utilization, addressing potential risks to renewal, and identifying expansion opportunities
• Understand common customer challenges and business objectives in order to effectively position Autodesk’s value and ensure customer alignment with solution offerings
• Track and monitor key customer metrics, including usage data, contract timelines, and renewal risk indicators; translate this information into actionable renewal strategies
• Collaborate cross-functionally to resolve customer escalations and ensure a smooth renewal experience
• Contribute to customer engagement efforts such as scheduling product overviews, conducting customer check-ins, and participating in renewal outreach campaigns
• Support business growth by identifying upsell and cross-sell opportunities aligned with customer goals
• Maintain accurate and timely documentation of all customer interactions, renewal opportunities, and forecasting updates in Salesforce.com
• Develop strong internal and external relationships that contribute to customer retention and satisfaction
• Respond promptly and professionally to customer and partner inquiries
• Achieve and exceed daily outreach targets, contributing to the team's overall renewal rate and revenue goals

Minimum Qualifications

• 2–4 years of post-graduate experience in inside sales, renewals, account management, or customer success (preferably in software/SaaS)
• Proven success in a quota-carrying role with a focus on customer retention and renewals
• Prior experience in customer-facing roles
• Strong verbal and written communication skills in English
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint)

Preferred Qualifications

• Bachelor’s degree (preferred but not required)
• Experience with Salesforce or other CRM platforms
• Background in roles related to sales, account management, customer support, or renewals
• Strong interpersonal and relationship-building skills across teams and customer segments
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Collaborative mindset and the ability to work effectively with sales and sales support functions

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based sales roles, we expect a starting On-Target Earnings (OTE) between $85,900 and $124,410. OTE is comprised of base salary plus commission target for sales roles. Offers are based on the candidate’s experience and geographic location and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging