Rental Technician - Winter 25-26

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Position Summary

The Rental Technician delivers an elevated guest experience by expertly assisting with the selection, fitting, and renting of winter sports equipment and accessories tailored to each guest’s needs. This role ensures guests feel confident, comfortable, and ready for their day on the mountain. In addition, the Technician supports smooth and efficient shop operations to maintain high service standards throughout the guest journey. This role reports to the Store Manager.

Applications for this position will be accepted until October 1, 2025.

Essential Job Functions

• Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
• Provide fast, accurate and appropriate selection and fitting of a variety of winter sports equipment
• Act independently to assure efficient, clean and organized shop/facilities operations at all times
• Acquire and retain detailed Rental and Retail product knowledge to best serve guests and to help achieve departmental sales goals
• Support shop organization, cleanliness, and product displays to ensure a professional and welcoming environment for all guests
• Use point-of-sale and rental management systems to complete transactions, track inventory, and manage guest reservations efficiently and accurately
• Work closely with other technicians, retail associates, and leadership to maintain smooth daily operations and resolve guest issues promptly
• Assist in tracking inventory levels, organizing gear, and helping with restocking or reordering needs as directed
• Utilize great attention to detail in the completion of all tasks and in supporting daily shop operations
• Run Skis and Snowboards over waxing equipment when required
• Comply with required risk management and indemnification procedures
• Other duties as assigned

Education & Experience Requirements

• 1 year of rental shop experience preferred
• 1 year of customer service experience preferred
• High School Diploma or Equivalent preferred
• Must pass ski manufacturers' binding certification (on-the-job training provided

Knowledge, Skills & Abilities

• Knowledge of product or service
• Understanding on how to assist customers and meet their needs effectively
• Basic industry terminology
• Knowledge of company policies and procedures
• Proficiency in communicating clearly both verbally and in writing to team members
• Ability to prioritize tasks and manage time effectively
• Ability to work in collaboration with others to achieve team goals
• Follows all safety policies and procedures and exercises caution when working
• Ability to engage with customers in a positive and helpful manner
• Ability to work independently with minimal supervision
• Ability to be a team player, working collaboratively with others
• Ability to notice and address small discrepancies in work or customer feedback

Work Environment and Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster