Reporting Analyst

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

We are seeking a highly analytical and detail-oriented Reporting & Metrics Analyst to join our team within the R&D department. This role will design and manage reporting infrastructure that powers operational clarity and delivery accountability across the product development lifecycle. You’ll work cross-functionally with Product, Engineering, and Product Marketing teams to deliver real-time visibility into requirement tracking, release readiness, adoption of internal tools, and the status of go-to-market assets. The ideal candidate has deep Domo expertise, strong SQL skills, and familiarity with Jira schema and Agile workflows. You should be passionate about building clean dashboards, surfacing actionable metrics, and enabling scale through automation.

Responsibilities will include

• Design, build, and maintain key dashboards in Domo supporting SDLC tracking, release health, and adoption metrics
• Own and maintain Jira reporting hygiene by ensuring consistent tagging, statuses, and structure for epics and stories
• Develop custom SQL queries to support calculated metrics, dataset joins, and audit flags
• Monitor dashboard freshness, proactively alerting teams to data inconsistencies or missing input
• Track planning and execution metrics for product requirements, including status, ownership, and release eligibility
• Surface progress on internal communications deliverables such as product updates, launch decks, and customer-facing enablement content
• Create visibility into tool usage (e.g., internal support agents, documentation platforms) and user adoption metrics
• Partner with PMM to define standard reporting for quarterly planning, user conference readiness, and release briefings
• Drive automation of reporting workflows wherever possible to reduce manual lift
• Deliver recurring reporting packages to R&D and cross-functional leadership

Minimum Qualifications

• 2+ years of analytics or reporting experience in a software, product, or data operations environment
• Strong hands-on experience building dashboards in Domo
• Proficiency in SQL with the ability to query and manipulate complex datasets
• Familiarity with Jira data structures, issue hierarchies, and Agile workflows
• Detail-oriented with a strong sense of data quality, reporting integrity, and accuracy
• Excellent communication and documentation skills for surfacing insights and enabling stakeholders
• Ability to manage multiple stakeholders and balance priorities in a fast-moving environment

Preferred Qualifications

• Experience reporting on product development, SDLC, or Agile delivery metrics
• Background supporting GTM deliverables or product marketing functions
• Familiarity with support analytics or customer experience tools (e.g., Zendesk, internal AI agents)
• Comfortable working with distributed teams and remote collaboration tools.

Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.