Requirements Management Tool Support
Job Summary
Job Description
The Requirements Management Tool Support role involves managing and supporting specialized tools like CodeBeamer, Windchill RV&S, and Enterprise Architect for engineering requirements management. The responsibilities include providing user training, ongoing technical support, regular updates, backups, and maintenance of the tools. The role also requires diagnosing and resolving technical issues, maintaining detailed documentation, triaging tickets, providing feedback to management, monitoring system performance, and collaborating with development teams for enhancements. The role requires excellent verbal and written communication, strong leadership, and team management skills. The individual will work closely with the Engineering IT Infrastructure Manager to secure effective and performant application hosting and generate reports on application usage, performance metrics, and support ticket trends.
Must have:
- CodeBeamer administration experience (minimum 3 years)
- Experience with IT skills such as Java, Apache Tomcat, MySQL, PostgreSQL, and VMware
- Excellent verbal and written communication skills
- Strong leadership and team management skills
Good to have:
- Windchill RV&S and Enterprise Architect administration experience
- ITIL Certification
- ServiceNow IT Service Management process experience
- Operating System experience: Windows Server 2016, Windows Server 2019, Windows Server 2022, Linux, preferred Ubuntu
- Quick learner who easily adapts to ambiguous situations
- Strong relationship building skills
10 skills required
Job Details
Job Title: Requirements Management Tool Support
Job Location: Bengaluru, India
What we offer?
Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally.
Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries.
What you'll do?
- Providing support and managing a suite of specialized tools such as CodeBeamer, Windchill RV&S and Enterprise Architect in engineering requirements management.
- Conduct training sessions for users on the effective use of the requirements management tools where required and provide ongoing technical support.
- Perform regular updates, backups, and maintenance of requirements management tools to ensure they are functioning correctly and efficiently with the latest release.
- Diagnose and resolve technical issues related to the requirements management tools by involving the vendor when required.
- Maintain detailed documentation of system configurations, procedures, and troubleshooting steps.
- Triaging tickets between 2nd and 3rd level support.
- Provide feedback to management regarding user needs and system enhancements.
- Monitor system performance and proactively address potential issues before they escalate.
- Work closely with development teams to identify and implement improvements or enhancements to CodeBeamer.
- Close collaboration with Engineering IT Infrastructure Manager to secure effective and performant application hosting.
- Generate reports on application usage, performance metrics, and support ticket trends to identify areas for improvement.
What you'll bring?
- Minimum of three years of CodeBeamer administration experience
- Windchill RV&S and Enterprise Architect administration experience is a plus
- IT skills such as Java, Apache Tomcat, MySQL, PostgreSQL and VMware
- ITIL Certification is a plus
- ServiceNow IT Service Management process experience
- Operating System experience: Windows Server 2016, Windows Server 2019, Windows Server 2022, Linux, preferred Ubuntu
- Excellent verbal and written communication
- Strong leadership and team management skills, with the ability to motivate and inspire
- Proven effectiveness to bring groups of people together to achieve a goal
- Quick learner who easily adapts to ambiguous situations
- Strong relationship building skills
- MS Office skills
Preferred Qualification: BE / BTech / ME / MTech
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About The Company
Veoneer Safety Systemsis the world leader in Automotive Electronic Safety Systems. Veoneer’s scalable, best-in-class restraint control systems are saving lives by mitigating the effects of a car crash. In 2023, our products are part of more than 40 scheduled vehicle launches. To date, we have delivered more than 1 billion electronic control units and crash sensors to car manufacturers globally. The company is building on a heritage of 70 years of automotive safety development.
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