Research & Policy Manager

Range:

Job Description:

Research & Policy Manager (Temporary Full-time – approximately 16 months)

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2023-24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Research & Policy Manager to manage and execute research and policy development initiatives for OLG’s Safer Gambling Unit. This role is also responsible for leading assurance and reporting activities to meet regulatory and accreditation standards.

YOUR ROLE IN THE GAME

Reporting to the Senior Manager, Policy, you will be empowered to:

• Contribute to Safer Gambling program management and enhancement, including policy development based on strategies, requirements and priorities defined by the team’s senior leaders

• Manage key initiatives to advance program objectives, with defined outcomes and impacts; contribute strategic insights for continuous improvement, consistent with team methods for measurement and monitoring program evaluation and evolution. All must successfully implement/operate complex program elements

• Develop new insights through external and internal research to find ways to advance and/or improve OLG’s Safer Gambling policies and programs

• Responsible for producing and delivering presentations, training and policy positioning to OLG’s senior leadership, AGCO and to external Safer Gambling partners

• Lead accreditation process with independent third-parties (World Lottery Association, RG Check) to ensure program’s ongoing certification requirements 

• Ensure that PlaySmart policy is implemented to effectively to manage risk to players, to meet regulatory and accreditation standards

• Supports Senior team by project managing program initiatives, supporting the development of strategies, tactics and plans to implement policies and initiatives, and where applicable, supporting the implementation

• Provide timely support and analysis to internal (i.e., Customer Care, Legal, Privacy, Digital, Casino and Charitable Gaming Integrity) and external stakeholders (e.g., iGaming Ontario, RGC, Auditor General)

• Ensure alignment and an appropriate information-share across the Safer Gambling Unit through participation and representation in cross-departmental committees

• Oversee accuracy of deliverables including written reports, research briefs, presentations and training materials

• Analyze and interpret complex gambling data to provide strategic oversight over a proactive outreach function to engage at-risk players in adherence to Safer Gambling decision-making protocols  

• Evaluate the effectiveness of Safer Gambling interventions and make recommendations for escalation as warranted

WHAT YOU NEED TO PLAY

Work Experience: 3 to 5 years of experience in a similar role with a focus in Corporate Social Responsibility, demonstrated experience in safer gambling

Education: university degree in Business Management, Policy, Public Health or a related field; strong knowledge of policy development and research methodologies; understanding of safer gambling regulations and compliance requirements

Critical Skills: problem solving; critical thinking; data analysis; attention to detail, verbal and written communication; relationship management; project management; creative visual and persuasive writing skills

Flexibility: occasional travel may be required

Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario

• Flexible Work Environment: to help balance both work and life

• You Matter: family friendly work practices and hybrid work

• Freedom to Innovate: supports new and better ways to be successful

• Be your Authentic Self: environment that values diversity as a source of strength

• Learning Galore: 24-7 access to robust online learning programs 

• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario

• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by.  At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at  www.olg.ca  

We look forward to hearing from you, interested applicants please apply online by June 6, 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

#LI-HYBRID

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.