Resident Services Engineer - U.S. Remote

As a Resident Services Engineer (RSE) on the Gigamon Resident Services team, you will deliver advanced network visibility and security solutions to our customers and partners, ensuring successful post-sales implementations and positive business outcomes. You will serve as a trusted technical advisor, providing expert guidance and consulting to business units requiring network visibility and security. Your work will accelerate customer time to value, drive satisfaction, and expand the adoption of Gigamon technology across a diverse end-user community.

Must Have

• Collaborate with customers and account teams to deliver tailored network visibility and security solutions.
• Lead discovery, definition, and implementation of network visibility and security solutions.
• Serve as primary technical point of contact throughout engagement lifecycle.
• Assess and review existing and prospective solutions, use cases, and security policies.
• Partner with system architects to ensure business systems meet security requirements.
• Support policy compliance efforts with Gigamon, industry, and regulatory guidelines.
• Mentor colleagues on technical topics within your domain.
• Communicate complex technical solutions to technical and non-technical audiences.
• Present engagement status reports to management.
• 10+ years of experience as a network visibility or security engineer.
• Ability to provide services to Federal customers, contractors, and subcontractors.
• Proven success leading multi-functional initiatives and working with virtual teams.
• Advanced analytical and troubleshooting skills.
• In-depth knowledge of security defense principles.

Good to Have

• Experience with privacy and security regulations (e.g., EU Directives, SOX) in the communications industry.
• Knowledge of Cisco ACI Spine and Leaf.
• Practical experience with cybersecurity/information security standards and policies (ISO 27001/27002, CIS, NIST).
• Security-related industry certification (e.g., CISSP) or a degree affiliated with the NSA’s National Centers of Academic Excellence (CAE).

Perks & Benefits

• Opportunity to earn an annual bonus or commission

Description

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

As a Resident Services Engineer (RSE) on the Gigamon Resident Services team, you will deliver advanced network visibility and security solutions to our customers and partners, ensuring successful post-sales implementations and positive business outcomes. You will serve as a trusted technical advisor, providing expert guidance and consulting to business units requiring network visibility and security. Your work will accelerate customer time to value, drive satisfaction, and expand the adoption of Gigamon technology across a diverse end-user community.

What you’ll do

• Collaborate with assigned customers and Gigamon account teams to deliver tailored network visibility and security solutions, and identify future opportunities for Gigamon services.
• Lead the discovery, definition, and implementation of network visibility and security solutions for designated customers.
• Serve as the primary technical point of contact throughout the engagement lifecycle, ensuring high-quality service delivery.
• Assess and review existing and prospective solutions, network visibility use cases, and security policies and procedures with business stakeholders.
• Partner with system architects and technical teams to ensure business systems and applications meet security requirements and standards.
• Support policy compliance efforts in accordance with Gigamon, industry, and regulatory privacy and security guidelines, including applicable federal and local laws.
• Mentor colleagues on technical topics within your domain, including presenting on network visibility and information security.
• Communicate complex technical solutions to both technical and non-technical audiences, adapting messaging as needed.
• Present engagement status reports to management and contribute to the development of new technical policies and practices.
• Travel up to 50% may be required, with trip durations typically ranging from 2 days to 2 weeks within U.S. territories and facilities.

What you’ve done

• 10+ years of experience as a network visibility or security engineer supporting multinational organizations.
• Demonstrated ability to provide services to Federal customers, contractors, and subcontractors, with U.S. citizenship or residency as required.
• Proven success leading multi-functional initiatives without formal authority and working effectively with virtual teams.
• Experience with privacy and security regulations (e.g., EU Directives, SOX) in the communications industry is a plus.
• Strong influencing, negotiating, and communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Advanced analytical and troubleshooting skills, with a track record of managing multiple priorities in high-pressure environments.
• In-depth knowledge of security defense principles—confidentiality, integrity, and availability—and their application to various technologies.
• Strongly desired: Knowledge of Cisco ACI Spine and Leaf, and practical experience with cybersecurity/information security standards and policies such as ISO 27001/27002, CIS, NIST.
• Desired: Security-related industry certification (e.g., CISSP) or a degree affiliated with the NSA’s National Centers of Academic Excellence (CAE) in Cyber Defense or Cyber Operations.

Who you are

• A trusted advisor with a customer-centric mindset and a passion for delivering high-quality technical solutions.
• An effective communicator who can build relationships and influence stakeholders at all levels.
• A collaborative team player who thrives in global, virtual environments and adapts to changing priorities.
• A proactive problem solver with strong organizational skills and attention to detail.
• Committed to continuous learning and sharing knowledge to elevate team and organizational capabilities.

The base salary compensation range for this role is $169,000 to $210,000, with the opportunity to earn an annual bonus or commission (subject to the terms and conditions of the plan). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

#LI-Remote

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

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