Resort Technology Solution Lead

11 Minutes ago • 8 Years + • $110,000 PA - $130,000 PA

Job Summary

Job Description

We're partnering with a leading global provider of vacation ownership, rental, and resort experiences, known for their vacation club memberships, timeshare properties, and luxury travel options. They offer flexible vacation solutions and operate under multiple well-known hospitality brands. Currently, they are undergoing a technology transformation focused on modernization to improve customer relationships and expand accessibility across experiences and destinations, aiming to be a technology leader in hospitality.
Must have:
  • Lead design and delivery of resort tech solutions (e.g., PMS, POS, Wi-Fi, door locks).
  • Align tech deployments with business goals to enhance guest and owner experiences.
  • Ensure compliance with security, privacy, and architecture standards.
  • Oversee full product lifecycle, including governance and performance.
  • Collaborate with teams to manage risks and drive operational excellence.
  • Lead cross-functional collaboration to deliver resort tech solutions.
  • Manage project execution, integrations, and vendor performance.
  • Ensure system reliability, scalability, and security.
  • Drive automation, innovation, and process improvements.
  • Support change management and adoption of new technologies.
  • 8+ years in resort/hotel tech; strong background in scalable, secure IT solutions and large-scale project leadership.
  • Bachelor's in IT or related field required.
Good to have:
  • Master's degree preferred
  • Certifications in IT/project management or hospitality standards
  • Strong communicator
  • Strategic thinker
  • Customer-focused
  • Collaborative
  • Influential leader

Job Details

We're partnering with a leading global provider of vacation ownership, rental, and resort experiences, who are known for their vacation club memberships, timeshare properties, and luxury travel options across a portfolio of high-end resorts and destinations. With a strong focus on customer service, they offer flexible vacation solutions such as points-based systems and exchange programs, and operate under multiple well-known hospitality brands.

They are currently undergoing a technology transformation, with a focus on modernization to improve relationships with customers and further expand their accessibility across all experiences and destinations. The goal is to be a technology leader in hospitality, and they are looking for individuals eager to bring their expertise to the organization long-term.

Key Responsibilities

  • Lead design and delivery of resort tech solutions (e.g., PMS, POS, Wi-Fi, door locks).
  • Align tech deployments with business goals to enhance guest and owner experiences.
  • Ensure compliance with security, privacy, and architecture standards.
  • Oversee full product lifecycle, including governance and performance.
  • Collaborate with teams to manage risks and drive operational excellence.

Expected Contributions

  • Lead cross-functional collaboration to deliver resort tech solutions.
  • Manage project execution, integrations, and vendor performance.
  • Ensure system reliability, scalability, and security.
  • Drive automation, innovation, and process improvements.
  • Support change management and adoption of new technologies.

Summary of Qualifications & Skills

  • Education: Bachelor's in IT or related field required; Master's preferred.
  • Certifications: Preferred in IT/project management or hospitality standards.
  • Experience: 8+ years in resort/hotel tech; strong background in scalable, secure IT solutions and large-scale project leadership.
  • Technical Skills: Expertise in PMS, POS, guest/staff systems, system integration, automation (e.g., PowerShell), and cybersecurity.
  • Project Management: Skilled in planning, execution, change management, and stakeholder coordination.
  • Soft Skills: Strong communicator, strategic thinker, customer-focused, collaborative, and influential leader.

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