Retail Area Liaison

4 Months ago • All levels

Job Summary

Job Description

Ninja Van is a tech-enabled logistics company focused on providing hassle-free delivery services across Southeast Asia. As a Retail Area Liaison, you will be responsible for acquiring and managing Franchise Partners, also known as PUDO Retail Partners, within a designated geographical area. Your role involves making sales presentations to potential partners, onboarding them into the network, and serving as their primary point of contact. You will oversee the daily operations of these retail points, address any concerns or escalations by coordinating with support units, and monitor their performance to ensure they meet sales targets and operational metrics. This role is crucial for driving the growth and success of Ninja Van's Franchise Program.

Must have:

Acquire and manage PUDO Retail Partners by location.
Conduct sales presentations to potential partners.
Manage partner lifecycle from onboarding.
Oversee daily operations of PUDO Retail points.
Handle partner concerns and escalations.
Monitor performance and sales targets.

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Job Details

About the company:

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the Unit:

Retail Operations manages the growth and performance of the Company's Franchise Program, Partner Retail Points and Self Owned Retail Points. The Unit ensures retention and profitability of these services by implementing initiatives focused on leads generation optimization, acquisition, retention, support programs and operations processes.

About the Job:

The PUDO Retail Area Liaison will be the sales arm of Ninja Van’s PUDO Retail Program. The PUDO Retail Area Liaison has the overall responsibility in acquiring and managing a number of PUDO Retail Partners (Franchisees) in an allocated area/coverage. They will be the single point of contact of the PUDO Retail Partners and will work closely with the PUDO Retail manager and Retail Head and the respective support units.

Main Duties:

Acquire and manage PUDO Retail Partners based on geographical location.
Perform leads call-outs and sales presentation to potential partners, and acquire them
to be part of the PUDO Retail Partner network
Main point of contact to handle end-to-end of the partner’s lifecycle: from onboarding,
Oversee day-to-day operations of the PUDO Retail points
Handle all concerns/escalations and coordinate with respective support functions to provide timely solution.
Monitor performance and ensure PUDO Retail Points are hitting the sales target and/or operations metric.