Retail Supervisor, Disney Theatrical

4 Months ago • All levels

Job Summary

Job Description

The Retail Supervisor at Disney Theatrical supports the management team in daily operations, ensuring exceptional guest experiences. Responsibilities include managing sales floor and back-office operations, driving sales and team performance, acting as Duty Manager, providing coaching and feedback, achieving financial goals, maintaining Disney brand standards, and collaborating effectively with the management team. The role requires strong leadership, communication, and organizational skills. Success demands a passion for guest interaction, attention to detail, and a commitment to teamwork. Shift lengths vary and include days, evenings, and weekends.
Must have:
  • Previous retail experience
  • Exceptional guest service skills
  • Strong leadership and team management
  • Sales goal achievement
  • Maintaining Disney brand standards

Job Details

Job Summary:

Job Summary

The Retail Supervisor supports the Management Team by participating in the day-today operations of the business, ensuring that every Guest has the best Disney experience possible. This is done through consistent exceptional Guest service, development of the sales team, maintenance of visual standards as well as compliance with established policies and procedures. Serves as Leader on Duty shifts, maintaining consistency in management approach and driving sales, standards and service to meet requirements. Works as an active part of the Management Team through effective and timely communication, analysis of performance and sales trends; and supports through organisation and creativity.

Responsibilities:

  • Partner with management colleagues in managing day-to-day sales floor and back office operations.
  • Work both independently and as a part of the management team to drive results, set standards & manage staff, working towards the achievement of shared goals of the business.
  • To act as Duty, Primary or Secondary Manager when scheduled, carrying out the responsibilities & duties of those roles; whilst working on own responsibilities, delegated tasks and towards shared goals.
  • Strengthens others through consistent coaching and feedback while driving productivity and morale of the team. Sets and communicates sales goals. Holds self and others accountable to high performance standards and collates accurate sales information using tools provided.
  • Demonstrates commitment to equality, diversity and inclusion in all actions.
  • Supports Core Values of “People, Experience, Revenue and Brand”, through inspiring communication, integrity and passion.
  • Prioritises “Teamwork, Enjoyment, Efficiency and Results” in all work.
  • Considers impact of actions on individual, team and the organization.
  • Takes a proactive role in maintaining Disney brand standards.
  • Achieve financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
  • Work proactively and positively towards individual and team goals, including sales targets, promotion goals and group incentives.
  • Ownership of own areas of responsibility, effectively supporting the daily operations and goals of management team
  • Sets priorities and manage time effectively and efficiently.

Basic Qualifications:

  • Previous experience in Retail
  • Passion for interacting with Guests of all ages.
  • Attention to detail and ability to prioritise Guests and tasks.
  • Time management and organisational skills.
  • Success in working in a team environment.
  • Proven ability to create a positive work environment.
  • Excellent communication skills.
  • Ability to listen to feedback and take constructive action
  • Proficient in Excel and Outlook

Preferred Qualifications:

Additional responsibilities and duties will be assigned based on the needs of the business.

Additional Information:

Shifts are usually 8 hours, Monday through Sunday. However, shift lengths will vary depending on the needs of the business. Shift times will vary based on performance schedule and operation needs.

Shifts can start as early as 9am and finish as late as 11pm and are allocated based on the needs of the business. All staff need to be available for day times, evenings and weekends.

Similar Jobs

EveryMatrix - Director of Photography (Fixed-term contract, 3 months)

EveryMatrix

Batumi, Adjara, Georgia (On-Site)
7 Months ago
Playtika - VIP Account Management Team Leader

Playtika

Romania (Hybrid)
9 Months ago
Canonical - Engineering Manager

Canonical

(Remote)
2 Months ago
quience - Lead Data Scientist

quience

Bengaluru, Karnataka, India (On-Site)
3 Months ago
ISG - Tango Developer - SSE / SubCon

ISG

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Toast - Retail Account Executive

Toast

Jacksonville, Florida, United States (On-Site)
1 Month ago
Interactive Brokers - Director of Corporate Tax Reporting

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
2 Months ago
Hawkeye Innovations - Match Operations Assistant

Hawkeye Innovations

Edinburgh, Scotland, United Kingdom (On-Site)
3 Months ago
playrix  - Golang Tech Lead (GameOps)

playrix

Ireland (Remote)
6 Months ago
Maliyo Games - Marketing Lead

Maliyo Games

Nigeria (On-Site)
8 Months ago
Mixpanel - Account Manager, Small and Medium-sized Businesses

Mixpanel

San Francisco, California, United States (Hybrid)
2 Weeks ago
Scientific Games - General Manager, iLottery

Scientific Games

United Kingdom (Remote)
7 Months ago
velotio technologies  - Senior Engineer (Data Engineer)

velotio technologies

Maharashtra, India (Remote)
4 Months ago
Thales - CDD - Sales Data Analyst (M/F)

Thales

Meudon, Île-de-France, France (Hybrid)
5 Days ago
Fox Factory - Commodity Manager

Fox Factory

Scotts Valley, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Pinnacle Group - Senior Environment Artist

Pinnacle Group

United Kingdom (Remote)
2 Months ago
TAG - Managing Director - EMEA

TAG

London, England, United Kingdom (On-Site)
1 Year ago
Thousand Eyes - Senior Software Engineer II (Java), Endpoint

Thousand Eyes

London, England, United Kingdom (Hybrid)
6 Days ago
Tesla - Sales Advisor

Tesla

Ferndown, England, United Kingdom (On-Site)
5 Months ago
Haleon - Global Packaging Device Expert

Haleon

Weybridge, England, United Kingdom (On-Site)
2 Weeks ago
Ion - Senior Associate

Ion

London, England, United Kingdom (On-Site)
3 Months ago
Square - Registered Care Manager

Square

Monmouth, Wales, United Kingdom (On-Site)
2 Weeks ago
Zoe - Data Scientist

Zoe

United Kingdom (Remote)
2 Weeks ago
miniclip - Senior Data Analyst

miniclip

London, England, United Kingdom (On-Site)
3 Months ago
Flexra Software - Partner Business Manager (FinOps)

Flexra Software

United Kingdom (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

Charlotte, North Carolina, United States (On-Site)

Anaheim, California, United States (Hybrid)

Bristol, Connecticut, United States (On-Site)

Vancouver, British Columbia, Canada (Hybrid)

London, England, United Kingdom (Hybrid)

Buenos Aires, Buenos Aires, Argentina (Hybrid)

London, England, United Kingdom (Hybrid)

Glendale, California, United States (On-Site)

Anaheim, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug