Return&Claims Advisor
11 Minutes ago • All levels
Customer Service
Job Description
This role involves supporting product quality assurance to meet required standards. It includes analyzing and controlling products during the claims stage from internal or external customers, identifying root causes, and implementing corrective and preventive actions. The advisor will collaborate closely with various departments like internal and external sales and the warehouse, performing tasks with a strong customer focus within defined business processes.
Must Have:
- Supporting product quality assurance to ensure quality meets required standards
- Analyzing and controlling products during customer claims, identifying root causes
- Taking appropriate corrective and preventive actions based on analysis
- Collaborating closely with internal/external sales and warehouse teams
- Performing tasks with a strong customer focus within business processes
Your role and tasks
- Supporting the product quality assurance process to ensure their quality complies with required standards
- Analyzing and controlling products at the claims stage from internal or external customers, identifying the root cause, and taking appropriate corrective and preventive actions
- Close cooperation with teams from various departments, such as internal and external sales and the warehouse
- Performing tasks with a strong customer focus and within defined business processes
Ideal candidate profile
- You have good technical knowledge, especially in mechanics or hydraulics
- You know quality measurement tools (e.g., calipers)
- You have a strong customer focus
- You are able to communicate effectively in English
- You have highly developed analytical thinking skills
- You take responsibility for assigned tasks and show initiative
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