PDC(Metrology and Inspection) Customer Engineer

Applied Materials is a global leader in materials engineering solutions, enabling advanced displays and semiconductor chips. This role as a Field Service Engineer (Customer Engineer) involves direct customer liaison for equipment installation, maintenance, and upgrades. Responsibilities include using digital analytics for troubleshooting, applying diagnostic techniques, and performing preventative and corrective maintenance on various systems like electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. The engineer will also coordinate and communicate directly with customers to ensure smooth operations and exceptional service, contributing to next-generation technology.

Must Have

• Install, maintain, and upgrade customer equipment.
• Utilize digital analytics for troubleshooting.
• Apply basic diagnostic techniques for technical issues.
• Perform preventative and corrective maintenance on various systems.
• Coordinate and communicate directly with customers.
• Associate degree, military technical training, or trade certification.
• 1-2 years in customer/field service or related technical field.
• Interpret electrical and mechanical schematics.
• Diagnose and resolve basic technical challenges.
• Basic mechanical aptitude (pneumatics, hydraulics, electronics, vacuum, thermodynamics).
• Proficiency with hand tools and digital multimeters.
• Effective written and verbal communication.
• Basic knowledge of Microsoft Excel, Word, PowerPoint.
• Valid driver’s license and ability to obtain passport.
• Adhere to on-site safety, environmental, and COVID-19 protocols.

Good to Have

• 2–4 years of work experience in customer/field service support, or a related technical field.

Perks & Benefits

• Supportive work culture for career growth and development.
• Programs for personal and professional growth.
• Health and wellbeing benefits.
• Competitive total rewards program.
• Employee Assistance Program and family support.
• Free career development and mentoring.
• Technical and professional training courses.
• Company matching for employee charitable contributions.

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Role Responsibilities:

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

Minimum Qualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 1–2 years of work experience in customer/field service support, or a related technical field
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Preferred Qualifications:

• 2–4 years of work experience in customer/field service support, or a related technical field

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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