Reverse Logistics Operations Manager

Company Summary:   

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life. 

Position Responsibilities may include, but not limited to:

• Passion for Safety:
  • Keeping the work space clean and the associates around you safe.
    • Correct Safety issues. Apply root cause analysis tools to determine cause of issues and implement actions to reduce occurrences in the future.
    • Passion for 5S.
  • Computer Experience: SAP/ERP, Microsoft Office, AutoCAD,  
  • Process Flow:
  • Verification Process:
    •  
    • Start to Finish process mapping with critical to quality check points developed
    • Returns and open box processing to highest standard generating maximum revenue
    • Product verification: weights and dimensions and pack spec
    • Maintaining accurate inventory levels throughout RMA and Return Process
    • Preparing product for shipment
    • Occasionally cross level HC throughout DC to maximize process flow and efficiency.
    • Hazmat/IATA – trained on proper procedures of handling hazmat merchandise for global shipping
• Communication
  • Problem resolution
  • Escalate compliance concerns to supervisor and management
  • Proper Inventory of orders to customers and businesses
• Other Responsibilities
  • 5S
  • Teaching/ Coaching/ Developing new associates as available
  • Partner with various departments in Sales to prepare finished goods in alternate packing configurations for shipment to customers.
  • Implementation of layout and processes for refurb as agreed upon including RMA receiving process, work instructions and training
  • Demonstration to significantly reduce required labor / unit while maintaining and significantly increase output / efficiency
  • Implement quality control process

Elimination of any overflow space area for refurb.

Required Skills and Experience:

• Basic Math
• Basic Computer Knowledge
• Ability to read and comprehend SOP / Instructions for stacking pallets correctly
• Ability to use a manual or motorized pallet jack
• Ability to lift 5- 50lbs or team lift 50+lbs throughout shift
• Ability to squat, bend, stoop, turn, twist, forward, backward, side to side motion throughout shift.
• Ability to travel 25%
• Ability to successfully complete and pass all pre-employment screening and drug test.

Preferred Skills and Experience:

• 4 year degree preferred
• Leadership experience in Manufacturing- 5 Years
• Process improvement and development experience

Compensation and Benefits:

• Health, dental, and vision coverage
• Assistance with fertility treatment and adoption
• 401k company match plan
• Paid sick, personal, and vacation time

Greenworks will not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship to continue to work legally in the United States.

Greenworks is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.